Priya Singh
Bangalore
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
15
15
years of professional experience
Work History
Senior Customer Care Executive
Concentrix
Bangalore
02.2020 - 09.2022
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Implemented strategies to manage customer churn and enhance customer loyalty.
- Maintained detailed records of all customer interactions, including resolutions and follow-up actions taken.
- Assisted customers with product selection based on their individual needs.
- Resolved escalated customer complaints within established time frames.
- Maintained high satisfaction score by consistently resolving first-call issues.
Mortgage Analyst
Wells Fargo
Bangalore
04.2012 - 12.2015
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Reviewed title documents to confirm legal ownership prior to closing loans.
- Worked with third-party vendors to address and clear loan closing requirements.
- Worked on default loans to foreclose the property.
- Collaborated with internal teams throughout the entire mortgage process.
- Developed relationships with lenders and brokers to ensure smooth mortgage transactions.
- Appraised residential properties for the purpose of providing accurate estimates of value.
- Scanned and uploaded loan and related documents into system.
- Ensured compliance with all applicable state, federal and local laws.
Customer Advocate
Accenture
Bangalore
08.2010 - 10.2011
- Monitored customer satisfaction levels through surveys and feedback forms.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Utilized various software tools such as CRMs or ticketing systems for tracking purposes.
- Assisted with month-end closing procedures such as preparing journal entries for revenue recognition.
- Collaborated with sales teams to ensure timely collection of payments from clients.
- Processed incoming cash receipts in accordance with company policies.
- Performed research into disputed invoices or payments as needed.
- Matched orders with invoices and recorded required information.
- Verified and posted account transactions, providing weekly and monthly reporting of AP aging to senior management to maintain accounting ledgers.
Legal Assistant
Ocwen
Bangalore
12.2007 - 03.2010
- Processed incoming mail on a daily basis.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Contacted witnesses and scheduled interviews and evaluations.
- Organized exhibits and arguments to present evidence on behalf of clients.
- Answered phones promptly while providing courteous customer service.
Education
BBA - Accounting And Finance
MVR Degree College
Vishakapatnam 04-2007
Skills
- Escalation management
- Call auditing
- Floor supervision
- Documentation review
- Client relationship building
- Call control
- Call center operations
- Exceptional communication
- Documentation and reporting
- Feedback collection
- Conflict management
- Empathy display
- Payment processing
- Customer service background
- Performance improvement
- Persuasive attitude
- Well-organized
- Quality assurance
Languages
English
Advanced
C1
Timeline
Senior Customer Care Executive
Concentrix
02.2020 - 09.2022
Mortgage Analyst
Wells Fargo
04.2012 - 12.2015
Customer Advocate
Accenture
08.2010 - 10.2011
Legal Assistant
Ocwen
12.2007 - 03.2010
BBA - Accounting And Finance
MVR Degree College