Priya Singh

• Company Overview: AXA is a French multinational and global insurance brand with headquarters in Paris. It is ranked 34 in the Fortune 500 companies
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Boosted customer retention rates by providing exceptional service and building rapport with clients.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Designed and delivered web-based, self-directed learning materials.
• Developed lesson plans, content and written practice tests for English language and Skills development training courses.
• Developed and executed performance management programs to increase employee engagement and productivity.
• Facilitated virtual, in-person and blended learning sessions.
• Trained and mentored 100 new personnel hired to fulfill various roles.
• Enhanced employee performance by designing and delivering engaging training programs tailored to specific needs.
• Developed a robust employee recognition program, celebrating team successes and individual achievements, fostering motivation and engagement.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Designed and managed a new system of Training in Voice and Accent, Business Etiquette and Verbal Skills
• Handle key Accounts and Operations for AXA, UK
• Responsible for end-to-end training and accreditation to team of 50 employees
• Provided detailed project status updates to stakeholders and executive management.

• At Solapur University, I had the privilege of training 150 post-graduate engineering and mass communication students in Technical Report Writing and Presentation Skills. The program was designed to bridge the gap between academic knowledge and practical communication skills essential for thriving in professional environments.
• Through interactive sessions, real-world examples, and engaging activities, students gained:
• -The ability to structure technical reports effectively
• -Improved clarity and confidence in delivering presentations
• -Practical tips for enhancing their communication in both academic and corporate settings
• This training played a crucial role in preparing students for workplace expectations, equipping them with essential skills to excel in their future careers.

At Bharati Vidyapeeth University, I conducted an impactful training program for 350 engineering students, focusing on Presentation Skills, Public Speaking, and Effective Communication.

• The interactive sessions were designed to help students:
• -Develop confidence in speaking to diverse audiences
• -Structure and deliver compelling presentations
• -Master techniques to engage listeners and convey ideas clearly
• By combining practical exercises, real-life scenarios, and constructive feedback, I empowered students to communicate with clarity, conviction, and professionalism — essential skills for their academic journey and future careers.

At Vishwakarma College, I had the privilege of training 300 engineering students in Presentation Skills, Public Speaking, and Effective Communication.

• Through engaging workshops and hands-on activities, students gained the confidence to:
• -Deliver impactful presentations that captured their audience's attention
• -Organize ideas clearly to communicate complex technical concepts
• -Engage listeners with storytelling techniques and effective body language
• By blending theory with interactive exercises, this training equipped students with skills that will empower them to thrive in academic settings and excel as future professionals.

• At ICFAI Business School, I delivered high-impact training to 200 MBA students, focusing on Group Discussions, Personal Interviews, and Interpersonal Skills — vital tools for succeeding in the corporate world.
• During the sessions, students learned to:
• -Present their ideas with clarity, confidence, and persuasion
• -Approach interviews with structured responses and professional etiquette
• -Build positive relationships through effective interpersonal communication
• This workshop empowered students to showcase their strengths, engage meaningfully in discussions, and leave lasting impressions in competitive corporate settings.

• At Army Public School, Khadakwasla, I conducted an insightful workshop for 25 teachers on Effective Communication and Classroom Management — ensuring educators felt equipped to foster positive learning environments.
• Key outcomes included:
• -Enhanced teacher-student engagement through clear communication strategies
• -Techniques to manage classroom dynamics with confidence and authority
• -Practical methods to encourage student participation and critical thinking
• By combining proven techniques with real-life scenarios, this workshop empowered educators to create impactful learning experiences and build stronger connections with their students.

• Bridging Language Gaps for Korean Expatriates
• I had the opportunity to train Korean expatriates in Spoken English and Confidence Building, equipping them with essential language skills to thrive in both professional and social settings.
• Through customized sessions tailored to their unique cultural and linguistic needs, participants learned to:
• -Communicate effectively in workplace conversations and daily interactions
• -Improve pronunciation, vocabulary, and grammar for clearer expression
• -Build confidence in presenting ideas, participating in discussions, and networking

• Conducted a targeted training program for automobile engineers, focusing on Business English and Impactful Self-Introductions.
• The sessions were designed to help participants:
• -Communicate technical ideas clearly and confidently in professional settings
• -Deliver engaging and concise self-introductions that leave a strong impression
• -Enhance their language skills for client interactions, meetings, and presentations.
• By combining real-world scenarios, interactive exercises, and personalized feedback, the training empowered participants to express themselves effectively and build stronger professional connections
• -Established a supportive environment that encouraged open discussion and active participation from all trainees.

• At Tecroot3, an IT recruitment company, I am conducting specialized training on Accent Neutralization and Business English to help employees improve their communication skills for global interactions.
• -Accent Neutralization: The sessions focus on refining pronunciation, improving clarity, and reducing mother-tongue influence to ensure clear and professional communication.
• -Business English Skills: Participants are learning to craft effective emails, engage in client conversations, and present ideas confidently in meetings.
• Interactive Learning Approach:
• To ensure practical learning, I've incorporated:
• -Phonetic Drills: Focused exercises to correct common pronunciation challenges.
• -Role-Plays & Mock Calls: Simulated client interactions to practice neutral accents and professional language.
• -Real World Case Studies: Exercises based on recruitment scenarios to improve communication in interviews, negotiations, and client discussions.