Priya Singh
Delhi
Summary
Detail-oriented professional with expertise in SolarWinds Orion and ServiceNow ITSM. Known for effective CMDB management and networking skills, driving operational excellence and enhancing incident management processes. Results-driven Implementation Specialist with expertise in project management, incident management, and ServiceNow ITSM. Proven ability to enhance integration and streamline operations, driving efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Implementation Specialist
Orange Business Services
Gurgaon
07.2022 - Current
- SOLARWINDS
Managed operations and support for Orion SolarWinds, installing modules including NPM, NTA, IPSLA, and NCM.
Developed advanced alerts and events tailored to customer specifications.
Configured user access levels and visibility settings for SolarWinds Orion.
Installed PKI SSL certificates for Orion instances prior to expiration dates.
Supported multiple site migrations by testing proactive alerts and configuring UPS systems.
Created Live MAPS to evaluate current bandwidth on node interfaces.
- SERVICENOW
Established assignment groups for incident and problem management in ServiceNow.
Facilitated e-bonding between ServiceNow and SolarWinds Orion for enhanced integration.
Device addition, deletion, and modification in ServiceNow, CMDB management.
Incident management and change management.
Education
Master of Business Administration - Logistics And Supply Chain Management
Graphic Era University
Dehradun08-2025
Bachelor of Technology - Electronics And Communications Engineering
Graphic Era University
Dehradun06-2022
Skills
- Project management
- Incident management
- Servicenow ITSM, CMDB
- Change Management
- Networking
- Solarwinds Orion
- Supply chain management
Affiliations
Live MAP solarwinds project Delivery to Haleon
Timeline
Implementation Specialist
Orange Business Services
07.2022 - Current
Master of Business Administration - Logistics And Supply Chain Management
Graphic Era University
Bachelor of Technology - Electronics And Communications Engineering
Graphic Era University