PRIYA SINGH

Profile Summary -

• Led a high-performing operations team, focusing on continuous improvement and employee development.
• Facilitated ongoing training programs for staff members to enhance skillsets and boost overall team performance levels.
• Collaborated with cross-functional teams to achieve shared business objectives and drive company growth.
• Managed key projects from inception to completion, delivering results on time and within budget constraints.
• Conducted regular reviews of internal policies and procedures to maintain compliance with industry regulations or best practices guidelines.
• Improved operational efficiency by implementing streamlined processes and optimizing team workflows.
• Evaluated team performance regularly to identify opportunities for improvement or professional development initiatives.
• Implemented risk management strategies to mitigate potential operational disruptions or delays.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

Achievements -

• Transformed India into an operational excellence center through the successful implementation of UK, Europe, and APAC projects.
• Implemented cross-training activities in India and Toronto to improve process understanding and reduce dependency on single personnel.
• Collaborated with production support team to cut smts/tickets raised from over 300 to 10 within 2-month period by executing platform changes.

Profile Summary:

• Established FNZ operations in India by recruiting and training a team of 45 professionals across key functions: Corporate Actions, Income, Reconciliations, Transfers, Dealing, and Risk.
• Led and managed Corporate Actions and Income teams comprising 18 members; oversaw day-to-day operations, ensured business-as-usual (BAU) activities were completed accurately, and implemented robust operational checks.
• Successfully transitioned Corporate Actions and Income BAU processes from the Toronto team, achieving 100% accuracy in transaction postings — a first-time milestone in the business.
• Collaborated with auditors to ensure accurate and timely completion of year-end audits.
• Collaborated with the team to identify and correct all inaccurate entries (through reversals and reposting) from 2022 to date.
• Established the Market Claims process and successfully resolved all aged claims pending since 2022.

Achievements -

• Recognized for effectively leading team during limited staffing, showcasing leadership and operational expertise.
• Facilitated income and corporate action work transition from Toronto to India, securing cost reductions and enhanced efficiency gains.
• Implemented extensive training programs for new joiners, ensuring seamless onboarding and operational expertise.
• Diminished client grievances from 19% to 2% via strategic process adjustments and proactive engagement

Profile Summary:

• Accomplished senior professional offering over 10 years of rich and qualitative experience, with proven business acumen in managing Business and Middle Office operations.
• Expertise in leading process reengineering, transformation, risk management, and managing cross-functional teams.
• Proficient in establishing operational teams in new locations by hiring, transitioning, administering teams in multiple locations, and managing cross-functional teams.
• Extensive experience in cash and asset operation, income, transaction control group, and corporate action.
• Expertise in managing senior stakeholders' expectations within the organization and liaising with senior business leaders, including regional business partners.
• Possess excellent communication, analytical, decision-making, problem-solving, and leadership skills, with proven capability in planning and managing resources.
• Responsible for performing key control checks for the APAC portfolios and ensuring periodic reviews are undertaken to identify any operational risks in the process.
• Responsible for conducting any cross-training to better serve various mandates.
• Liaising with the technology team in analyzing and identifying opportunities to make the overall function more efficient.

Personality Traits:

• A highly passionate, result-oriented, energetic, and articulate leader with great respect for people, processes, and innovation has led by example, known for clear thinking, flawless execution, and unyielding integrity.
• A go-getter with a can-do attitude and a great eye for detail.

Core Competencies:

• Strategy Planning.
• Cash and Asset Operations.
• Derivative Operation & Exchange-Traded Derivatives
• Business Process Reviews and Enhancement.
• Risk Management.
• Team Management.
• Hosting a Global Townhall.
• Internal audit process preparation.

Growth Path.

• January 15 to April 15 as an intern in Cash and Asset Operations, Gurgaon.
• May 15 to Dec 17 as an Analyst in Cash and Asset Operations, Gurgaon.
• Jan 18 to Dec 21 as Associate (Team Manager) in Income, Gurgaon.
• January 22 to June 24, as Vice President in Income and TCG.

Profile Summary:

• Administering the Cash and Asset function across APAC, and rendering support for daily operations to teams spread across GGN, MUM, and Tokyo.
• Rendered support to new mandates by working with client service teams and portfolio managers to onboard new clients by setting up operational platforms.
• Coordinating closely with Portfolio Managers in building bespoke models to support specific fund mandates.
• Performing a periodic review of processes by having a business process review to check key controls and risks within the process, using technology for the review of key deliverables within the process.

Taking complete ownership for:

• 1. The CAO function in APAC consists of reconciliation, exception management, income teams, meeting portfolio deadlines, and daily functions.
• 2. EMEA, US, and APAC Asset Reconciliation for all Aladdin Provider Custodians.

Achievements:

• Transitioned the complete Aladdin Provider Asset Recon from DEL/EMEA.
• Steered the reduction in the Events KRI by more than 60% in 18 months.
• Coordinating with Client Service Teams to secure additional business to reach 2.4 billion AUD by participating in multiple client due diligence meetings.

Administered:

• Set up a completely new team in Mumbai in 2019 to support the Cash and Asset Operations globally.
• Set up a completely new team in Edinburgh (UK) for supporting the TCG process.

Coordinated with:

• DIG Team - Root cause analysis on open breaks coded to DIG (holding 35% of total volume) and successfully closed 2 root causes: Resynch issue and RPA Report, with volume accounting for 60% of total volume.
• Sec Lending and Sec Lending Ops: Partnered with both teams to reduce the KRI. Investigation involves working on both Blackrock and Non-Blackrock lending.
• Market Claims - Worked closely with brokers for trades settled with buy, sell, Assetin, and Assetout. Created a macro to send all open claims across brokers in one go.

Conducted:

• Global Cash & Asset operation town hall: Organized and hosted a quarterly town hall for CAO globally.
• Internal Audit: Coordinated with internal auditors for the yearly audit. This involves: process review, SOP, escalation matrix protocol, and system review on the floor.
• Risk Manager Working Group: Created a working group across global (EDI, DEL, TOK, GUR) that engages in providing training to people on the floor for risks associated with the process.

Achievements:

• Insourced 48 FTE work to BlackRock from Oracle Financial Services in 2021, making an efficiency gain of $450,000 per year, and a 12 FTE gain post-transition. Performed efficiency gain of 3 FTE by harmonizing the process with our vendor and Blackrock.
• Market claim volume reduced by 35% in the year (resulting from macro factors and consistent chasers).