Summary
Overview
Work History
Education
Skills
Certification
Awards
Technical Proficiencies
Timeline
Generic

PRIYA SINGH

Program Manager
Gurgaon

Summary

Results-driven Program Manager with expertise in quick commerce operations, integrated facility management, and cross-functional team leadership. Strategic professional with proven track record of coordinating complex operational initiatives across multiple stakeholders, driving process automation, and delivering measurable business outcomes. Specializes in overseeing and coordinating different related projects to ensure they benefit one another and meet business goals, while maintaining detailed oversight throughout program lifecycle. Demonstrated ability to work seamlessly with diverse teams including GRC, Operations and Service partners, bridging gaps, fostering synergy, and ensuring all stakeholders are aligned with strategic objectives. Expert in communication, project management, problem-solving, leadership, and adaptability across cross-functional environments. Exceptional academic qualifications, including a Master of Science in Management with Marketing from the University of Bristol, United Kingdom.

Overview

5
5
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Program Manager

Blinkit (Zomato)
11.2024 - Current
  • Circular Sustainability Innovation: Partnered with Saahas Waste Management to convert plastic waste into recycled roofing and ODU sheds across Express stores. Reduced internal store temperatures by up to 10°C, boosting team productivity, comfort, and reducing energy consumption.
  • Process Automation Pioneer: Conceptualized and implemented conveyor-based automated crate washing system at Zomato FCs, eliminating manual washing requirements (10 FTE per shift reduction). Successfully piloted solution now scaling across all 42+ FCs, ensuring consistent sanitation standards while optimizing water usage and reducing manpower dependency.
  • Governance & Risk Management Excellence: Led pan-India hygiene, EHS, and operational audits with 25-member cross- functional team. Maintained 100% GRC score in Q2 FY25 while achieving significant cost avoidance through proactive compliance management and penalty prevention strategies.
  • Strategic Vendor Partnership Management: Identified, onboarded, and managed comprehensive vendor ecosystem of 35+ specialized service partners across technical and soft services. Implemented robust SLA frameworks, conducted quarterly performance evaluations, and developed vendor scorecards resulting in 25% improvement in service delivery metrics.
  • IFM Services (ZHPL) - Currently directing the finalization and roll-out of IFM services and engaged with leading IPCs to benchmark best practices, structure service models, and evaluate vendors for seamless facility operations across high-velocity FCs, covering both soft services (housekeeping, security, pest control) and technical services (HVAC, cold storage, diesel generators). Focused on ensuring critical utility uptime, SLA compliance, vendor governance, and cost-optimised operations.
  • In-house Service Delivery Optimization: Established self-delivery model for fire safety systems, extinguisher maintenance, and preventive technical services, reducing external vendor dependency by 40% and achieving 30% cost savings in statutory compliance expenditure while maintaining superior service quality.
  • Process Enhancement: Redesigned end-to-end hygiene sanity protocols and vendor management processes for Blinkit dark stores, Zomato-Hyperpure warehouses and Bistro pods food operations, implementing HACCP-compliant procedures that ensured food safety standards while achieving operational cost efficiency improvements.

Manager – Business Development

Colliers International
04.2024 - 11.2024
  • Led market expansion efforts, identifying new opportunities and expanding into new markets through research and partnerships.
  • Developed and presented customized facilities management solutions based on client needs.
  • Managed the end-to-end process for RFP, RFI, and RFQ submissions, coordinating with internal teams.
  • Conducted site visits and created tailored facility management solutions based on surveys.
  • Improved proposal development and increased win rates through performance evaluation and feedback.
  • Client End-to-End solutioning: MAQ Software, McKinsey, DP World, Vedanta, ReNew, IndiGo, Capital SkyMark, Epical Mall, Jubilee Walk, Metropolis Mall, SS High Point Mall, Levana Cyber Height & Tower, Blinkit-Zomato warehouses.

Associate Manager – Corporate Relations & Development

Institute of Directors
12.2023 - 03.2024
  • Managing Training department’s marketing, promotion, coordination, and operational tasks.
  • Key role in expanding the 'Masterclass for Directors' training program leading to Certified Corporate Director, targeting senior executives and professionals in India, Africa, and the UAE to elevate governance and leadership skills.
  • Led international business navigation, fostering cross-cultural understanding, conducting market research, and spearheading targeted marketing via LinkedIn and email.

Process Analyst (Client: Bank of America – Healthcare)

Tata Consultancy Services
06.2021 - 01.2022
  • Prioritised data quality and integrity while exporting batches ahead of schedule and developing, distributing, reconciling, and interpreting explanation of benefits reports in accordance with business processes and procedures.
  • Fostered and maintained collaborative working relationships with colleagues and leadership to ensure ongoing value delivery through analytics processes, tools, and methodologies, such as Excel and Agile methodologies.

Marketing Analyst

Papacream
04.2020 - 03.2021
  • Generated a 30% increase in sales within the first quarter of launch by leveraging data to inform strategic planning.
  • Strengthened customer retention and satisfaction by analysing data to identify potential opportunities for improvement.
  • Conducted innovative marketing campaigns for gluten-free vegan ice cream, conducting niche market research for maximum engagement.
  • Analysis of market data shared by e-commerce platforms to optimize reach in different market segments.

Education

Master of Science (M.Sc.) - Management – Marketing

University of Bristol
09.2023

Bachelor of Business Administration (B.B.A.) - undefined

CCS University
Meerut, Noida
01.2020

Skills

  • Quick Commerce Operations
  • Integrated Facility Management (IFM)
  • Vendor Management & Partnership Development
  • Process Automation & Optimization
  • EHS & Compliance Management
  • Sustainability & Circular Economy
  • Performance Evaluation & SLA Management
  • Cost Optimization & Financial Control
  • Team Leadership & Cross-functional Coordination
  • Project Management
  • Audit & Governance (GRC)
  • Strategic Marketing & Communications

Certification

IELTS Academic Band Score - 7.5, 2022

Awards

Woman of Worth Award – Start-Up Business, CCS University, 2019

University of Bristol Think Big Scholarship (Awarded to Top 15 Business School Students), University of Bristol, 2022

Bristol Plus Award, University of Bristol, 2023


Technical Proficiencies

  • Office Suite, Google Suite, Tableau, Power BI, Project Management Tools (MS Project, Asana), Facility Management Software (CAFM), Data Analytics & Dashboard Creation, Process Automation Tools, SLA Management Systems, Audit & GRC Platforms.

Timeline

Program Manager

Blinkit (Zomato)
11.2024 - Current

Manager – Business Development

Colliers International
04.2024 - 11.2024

Associate Manager – Corporate Relations & Development

Institute of Directors
12.2023 - 03.2024

Process Analyst (Client: Bank of America – Healthcare)

Tata Consultancy Services
06.2021 - 01.2022

Marketing Analyst

Papacream
04.2020 - 03.2021

Bachelor of Business Administration (B.B.A.) - undefined

CCS University

Master of Science (M.Sc.) - Management – Marketing

University of Bristol

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