Priya Soumrath
Bengaluru
Summary
Experienced Team Lead with 5+ years of hands-on expertise in managing Cloud Operations teams and driving successful project outcomes. Demonstrated strength in team management and development, with proven ability to build and mentor high-performing teams. Seeking to leverage my experience and leadership skills to grow further in the management field, contributing to the strategic success of an organisation.
Overview
6
6
years of professional experience
Work History
Team Lead
Tata Consultancy Services
Bengaluru
02.2024 - Current
- Led cross-functional collaboration across 2 teams to ensure on-time delivery of project, resulting in a 15% improvement in project turnaround time.
- Managed the performance appraisal process for two consecutive years, providing data-driven evaluations for team members using [tool/system].
- Conducted and led multiple client-facing meetings; developed layouts and presentations using MS PowerPoint and data visualization tools, resulting in 25% increase in client satisfaction scores.
- Analyzed team productivity metrics using MS Excel and Power BI and delivered monthly performance dashboards, enabling proactive SLA management.
- Participated in 30+ interviews to hire talent during a client scope expansion, resulting in successful onboarding of a new team of 5.
- Mentor team members to enhance productivity and professional growth, resulting in improved team and individual performance and achieving the monthly percentage of 97% SLA consistently.
- Managed and optimized shift schedules for a team of 19 members, ensuring 100% coverage and reducing scheduling conflicts by 35%.
- Spearheaded RCA initiatives to identify and resolve recurring operational issues, facilitate cross-functional RCA meetings, and foster collaboration and alignment among stakeholders.
Technical Lead
Tata Consultancy Services
Bengaluru
06.2023 - 01.2024
- Served as the first point of contact between the client and team members.
- Assigned tasks and responsibilities to team, overseeing daily productivity tracking via Excel to guarantee precise and timely data gathering.
- Aligning with management to provide daily updates, conduct sync-up calls, and provide updates from management and the client to the team members.
- Supervising the team during major outages, and guiding the team with technical work as required to identify and fix technical issues.
Associate DevOps Engineer
Tata consultancy services
Bengaluru
08.2022 - 05.2023
- Collaborated with development and support teams to set up a CD environment with the use of Docker, continuous build, and delivery tool.
- Automate continuous build and deploy scripts for Jenkins continuous integration tools.
- Responsible for Jenkins plug-in management, user management build deploy pipeline.
- Worked on docker container to create docker images for different environment.
- Worked on deployment of micro services based application on Cuban services running on garden landscapes.
- Managed GitHub Repo and permissions, including branches and tagging, and creating pull request.
- Continuously updating documentation for the internal knowledge of the support team and managing docker images and the chart of JFrog.
- Experienced in managing infrastructure using monitoring rules, like Grafana.
- Monitoring containerized applications, alerting in the Karma tool, troubleshooting issues, and creating rules in Prometheus based on requirements.
IT Analyst
Tata Consultancy Services
Bengaluru
09.2019 - 07.2022
- Serve the clients of Ernst & Young in running maintaining the technology project.
- Managed and maintained virtual machines while adhering to Agile methodology for project execution.
- Assessed current procedures to propose potential improvement for knowledge articles to improve troubleshooting processes.
- Worked with Active Directory to manage user accounts, permissions, and security policies.
- Supported file management and collaboration using SharePoint, shared drives, and Canvas.
Education
Bachelor of Computer Applications - Computational Science
MS Ramaiah College of Arts, Science And Commerce
Bengaluru 06-2019
High School Diploma -
Presidency Pre University College
06-2016
Skills
- Cloud Platforms : Microsoft Azure, AWS
- SCM tools: Git Hub, Azure repo
- CI/CD tools: Azure DevOps, AWS DevOps, Jenkins
- Orchestration tools: kubernetes
- Project management tools: Azure Board
Timeline
Team Lead
Tata Consultancy Services
02.2024 - Current
Technical Lead
Tata Consultancy Services
06.2023 - 01.2024
Associate DevOps Engineer
Tata consultancy services
08.2022 - 05.2023
IT Analyst
Tata Consultancy Services
09.2019 - 07.2022
Bachelor of Computer Applications - Computational Science
MS Ramaiah College of Arts, Science And Commerce
High School Diploma -
Presidency Pre University College
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