Priya Srivastava
Ghaziabad
Summary
Driven Salon-manager with a proven track record at Salon, enhancing client satisfaction and boosting loyalty through exceptional customer service and strategic marketing. Excelled in employee development and salon safety, achieving significant business growth. Skilled in cosmetology and advanced interpersonal communication, fostering a positive workplace culture and driving performance improvement. Results-oriented Salon Manager adept at hiring, developing and leading strong teams. Trend-savvy and fashion-forward with passion for mastering emerging trends to meet client needs.
Overview
25
25
years of professional experience
Work History
Salon-manager
Salon
Ghaziabad
08.1999 - 06.2024
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Maintained general appointment calendar and set shift schedules.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Handled employee scheduling and coverage needs during business hours.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Achieved personal sales goals by upselling products to meet individual needs.
Education
Bachelor of Arts - Sociology
Guru Nanak Girls Degree College
Kanpur, India05.1998
Skills
- Customer Service
- Employee Development
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Salon safety and security
- Training staff
- Scheduling
- Client Relations
- Cleanliness and sanitation
- Business Development
- Performance Improvement
- Marketing initiatives
- Business development strategy
- Staff motivator
- Advanced interpersonal skills
- Appointment Scheduling
- Product Promotion
- Profit enhancement
- Brand representation
- Account Management
- Vendor Relations
- Cosmetology
- Loss Prevention
- Promotions coordination
Languages
Hindi
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Salon-manager
Salon
08.1999 - 06.2024
Bachelor of Arts - Sociology
Guru Nanak Girls Degree College