Venkatesh Lingaiah
Chennai
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tata Consultancy Services Ltd
02.2008 - Current
- Currently handling a team of 65 members including 4 team leaders & 8 SME’s and handling at Chennai, Pune, Guadalajara locations
- Providing Process overview to Client visit and leadership management based on requirement
- Preparation for Account level Dashboard (Monthly, Quarterly and Yearly)
- Understanding manpower requisition & maintaining Head Count & Gross Margin
- Preparation and Presenting Business Reviews (MBR, QBR, HBR & ABR) Decks for Client
- Preparing & maintaining Business Metrics regularly in terms of TAT, Accuracy, Heat Map, PMR, IQMS Documents (Integrated Quality Management System)
- Maintaining Process related quality document - FMEA (Failure mode effective analysis), RCSA, RCA, Causal Analysis, SIPOC, CAPA, Training plan and EA (Error analysis report)
- Preparing SOP’s (Standard Operating Procedures), Change Management - Process Updates Sign Off for processes
- Preparing Invoice Reports, Volume Forecast, Control Charts, Capacity plan & Budgeting based on volume Forecasting
- Preparation Monthly Process Dashboards for all Activities
- Conducting Monthly process review meeting with process owners on a monthly basis
- Access Management – Taking care of all access requests and ensure associates are having access for application
- Maintaining all process status as “Green”
- Maintaining associate’s mandatory trainings compliance status for both TCS and Customer
- Having regular team connect with across location
- Maintaining & Tracking team’s productivity, utilization and accuracy
Education
B.Com -
Prince Shri Venkateshwara Arts & Science College
01.2007
HSLC -
Gurunanak Matriculation Higher Secondary School
01.2004
SSLC -
Y.M.C.A Sports Higher Secondary School
01.2002
Skills
- Strong communication
- Interpersonal skills
- Decision-Making Skills
- Analytical skills
- Problem-Solving Skills
- Process management
- Client management
- Quality management
- Materials preparation
- High Level of Quality consciousness
- Data analysis
- Data management
- Risk management processes
- People Management
- Strong verbal communication
- Interpersonal communication
- Written communication
Certification
- Green Belt Certification, Green Belt certified by TCS for completing Lean Six Sigma project on UPT Reduction in Risk review process through automation of Decline notices.
- Certified in Green Belt & Yellow belt in Quality from TCS
- Certified Agile Champion
Learning And Development
- Data Privacy, Information Security Awareness & Fraud Risk Management
- Communication skills & Data, Business email writing
- Advanced Excel Formulas trainings
- Speaking smart with significant stakeholder
Projects And Benefits
- Automation tool for legal correspondence, 15 Mins to 5 Mins, 4.75 FTE Benefit to Customer, 98.10% to 99.78%
- Auto Risk Review – Referral Reduction, 2 FTE Benefit to Customer
- SHUW & Motor Vehicle Report Automation, $75K/Yr. Benefits to Customer
- Umbrella Risk Review – Referral Reduction, 1.25 FTE benefit to Customer
Timeline
Assistant Manager
Tata Consultancy Services Ltd
02.2008 - Current
B.Com -
Prince Shri Venkateshwara Arts & Science College
HSLC -
Gurunanak Matriculation Higher Secondary School
SSLC -
Y.M.C.A Sports Higher Secondary School
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