Priya Tiwari
Trainee - Relationship Manager
Mumbai,MH
Summary
Results-oriented CRM and marketing professional with a track record of achieving results. Successfully manages collections, consistently exceeds revenue targets, and builds strong client relationships. Demonstrates expertise in streamlining processes, enhancing customer experiences, and improving decision-making. Proven ability to collaborate with cross-functional teams to solve complex customer issues and drive client retention.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
CRM Trainee
Piramal Realty
7 2023 - Current
- Managed collections and exceeded collection targets by 20%, contributing to overall revenue assurance goals.
- Fostered strong client relationships that improved customer satisfaction scores by 15%.
- Coordinated with internal stakeholders to solve complex customer problems and ensure client retention.
- Successfully facilitated over 50 customer possession and key handover processes, ensuring smooth transitions and enhancing client satisfaction.
Sales and Marketing Intern
ITC Hotels
04.2023 - 06.2023
- Developed targeted content for digital platforms, resulting in a 25% increase in banquet sales inquiries.
- Contacted prospective customers through phone calls and emails to develop business.
- Conducted basic market research to identify customer needs.
Industrial Trainee
The Oberoi Amarvilas
12.2018 - 04.2019
- Managed Front Desk operations and engaged in direct customer interactions, ensuring seamless service delivery and satisfaction.
- Collaborated with production and senior management to improve customer experience and ensure project success.
Education
MBA - Marketing
Symbiosis Institute of Business Management
Nagpur, India 04.2001 -
Bachelor of Science - Hotel Management
IHM
Bathinda, India 04.2001 -
Skills
Customer Relations
Client Retention Strategies
Cross-functional Collaboration
Problem-Solving
Adaptability
Interpersonal Abilities
CRM Software Proficiency
Certification
Lean Six Sigma (Grant Thornton) - 01/2023
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Projects
Live Project, Outlook Group, 2022, Led a team of 7 to drive sales for Outlook Group's magazine subscriptions, achieving a 30% increase through targeted cold calling and strategic sales pitches.
Software
Salesforce
Timeline
Sales and Marketing Intern
ITC Hotels
04.2023 - 06.2023
Industrial Trainee
The Oberoi Amarvilas
12.2018 - 04.2019
MBA - Marketing
Symbiosis Institute of Business Management
04.2001 -
Bachelor of Science - Hotel Management
IHM
04.2001 -
CRM Trainee
Piramal Realty
7 2023 - Current
Lean Six Sigma (Grant Thornton) - 01/2023
Google Ads (Fundamentals)
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