Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
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Priya Tiwari

New Delhi

Summary

Highly skilled and goal-oriented professional with over 7 years of experience across various customer support and data analysis roles. Expertise in sales, chat support, data analysis, and process management, particularly within the telecom, edtech, and tech industries. Strong problem-solving abilities, quick learning skills, and a proven track record of achieving organizational goals. Proficient in Google Ads, Excel, Word, and sales techniques.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Data Analyst

Genpact India Pvt. Ltd.
New Delhi
01.2020 - 10.2024
  • Analyzed and processed data for Google, ensuring the accuracy and relevance of information.
  • Managed and optimized reporting processes for internal teams and clients.
  • Developed actionable insights to support data-driven decision-making.

Senior Advisor (Verizon Chat Support)

Accenture
10.2019 - 01.2020
  • Provided expert-level chat support for Verizon customers.
  • Assisted in troubleshooting and resolving customer issues efficiently.
  • Maintained high customer satisfaction through prompt and professional service.

Senior Representative (EdTech, PMI Process Managem

Concentrix
04.2019 - 10.2019
  • Managed customer queries and sales inquiries related to educational products.
  • Focused on promoting process management educational services to clients.
  • Delivered exceptional customer service while meeting sales goals.

Senior Chat Sales Representative (AT&T)

Convergys India Pvt. Ltd.
09.2017 - 10.2019
  • Handled customer inquiries through live chat, assisting in service sales for AT&T.
  • Achieved sales targets while maintaining customer satisfaction levels.
  • Provided product and service information to drive sales conversions.

Education

Bachelor of Computer Applications (BCA) -

Jagannath Institute of Management And Science
07-2017

12th Grade (CBSE) -

Queens Valley School
06-2014

10th Grade (CBSE) -

Heera Public School
06-2011

Skills

  • Problem Solving: Strong analytical and troubleshooting skills for various customer and data-related issues
  • Sales & Customer Service: Knowledge of sales strategies and customer engagement
  • Technical Skills: Proficient in Google Ads, Microsoft Excel, Microsoft Word
  • Goal-Oriented: Consistently meets performance goals in sales, customer satisfaction, and data analysis
  • Quick Learner: Ability to quickly understand new tools, processes, and systems

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Certification

  • GenAi Module for Artificial Intelligence
  • Lean Certification

Affiliations

  • Listening to music
  • Enjoying good food

Timeline

Data Analyst

Genpact India Pvt. Ltd.
01.2020 - 10.2024

Senior Advisor (Verizon Chat Support)

Accenture
10.2019 - 01.2020

Senior Representative (EdTech, PMI Process Managem

Concentrix
04.2019 - 10.2019

Senior Chat Sales Representative (AT&T)

Convergys India Pvt. Ltd.
09.2017 - 10.2019

Bachelor of Computer Applications (BCA) -

Jagannath Institute of Management And Science

12th Grade (CBSE) -

Queens Valley School

10th Grade (CBSE) -

Heera Public School

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Priya Tiwari