Priya Tripathi
Strategic Account Manager
India,West Bengal
Summary
Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Strategic Account Manager
eClinicalWorks
Ahmedabad
06.2023 - Current
- Cultivated and fortified positive relationships across a diverse customer base, orchestrating a substantial increase in overall customer satisfaction
- Proactively addressed a myriad of customer inquiries and concerns, consistently exceeding expectations and driving a notable enhancement in issue resolution efficiency
- Successfully navigated a portfolio of key strategic accounts, adeptly aligning business objectives with client needs
- Demonstrated proficiency in securing key renewal opportunities, showcasing a strategic approach to customer success and reinforcing long-term partnerships
- Developed and maintained strong, referenceable relationships with senior-level and internal teams, contributing to a collaborative and cohesive work environment
- Collaborated seamlessly with global clients, effectively managing time zone differences to ensure a holistic customer experience
- Led and executed Strategic Business Reviews, gaining in-depth insights into customer lifecycle milestones
- Effectively communicated the value of our product, resulting in heightened customer satisfaction and retention
Customer Relations Advisor
VOIS
Ahmedabad
11.2021 - 05.2023
- Cultivated and strengthened positive relationships with a diverse customer base, consistently ensuring high satisfaction and fostering loyalty
- Proactively addressed customer inquiries and concerns, delivering timely and effective solutions to enhance their overall experience
- Effectively communicate product information and benefits to customers, elevating their understanding and optimizing product utilization
- Provided strategic advisory support, guiding customers through product features and swiftly resolving any issues to drive optimal outcomes
- Collaborated seamlessly with internal teams at VOIS, serving as a vital link to relay valuable customer feedback, and contributing to continuous product and service improvements
- Played a pivotal role in the development and implementation of customer-focused strategies at VOIS, aiming to elevate overall satisfaction levels and ensure long-term success
Education
Bachelor of commerce - undefined
Calcutta University
Kolkata, India 01.2018 - 1 2021
Skills
Communication Skills: Effective written and verbal communication skills for collaborating with global clientsCross-Functional Collaboration: Collaborating seamlessly with internal teams to ensure a holistic customer experienceProblem Solving: Proven ability to proactively address and resolve customer challengesStrategic Business Reviews: Conducting reviews to understand customer lifecycle milestones and communicate product value
Interpersonal Communication
Self-Motivated
Teamwork and Collaboration
Planning and Coordination
Attention to Detail
Critical Thinking
Certification
Critical Thinking and Problem Solving, LinkedIn Learning, 09/01/22
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Strategic Account Manager
eClinicalWorks
06.2023 - Current
Customer Relations Advisor
VOIS
11.2021 - 05.2023
Bachelor of commerce - undefined
Calcutta University
01.2018 - 1 2021