Priyadarshini Ganesan Sambathkumar
AI/ ML Engineer
Dubai
Summary
Data science aspirant with over 5 years in the technology industry. Master's in Data Science skilled in technical troubleshooting and passionate about leveraging data for impactful insights. Seeking opportunities to apply data science skills for innovative solutions in a dynamic environment.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
IT Administrator
Hilti Emirates
06.2021 - 07.2021
- Provided 1st/2nd level IT support across the Hilti Middle East Region, analyzing ticket trends to improve issue resolution and system efficiency.
- Managed user accounts in SAP ERP, Exchange Server 2008, and Active Directory while ensuring data integrity and security compliance.
- Collected and analyzed IT support data to identify recurring issues, optimize resource allocation, and enhance service performance.
- Developed reports and dashboards using data visualization tools to support IT decision-making and process improvements.
- Automated IT processes and reporting through scripting and data analysis, improving operational efficiency and system reliability.
Application Support Engineer
Smartworld
08.2021 - 12.2021
- Provided end-user support for over 100 Expo 2020 project-based applications, analyzing incident trends to improve resolution times and system performance.
- Monitored, created, and responded to incidents/requests using ITSM tools (Manage Engine), leveraging data-driven insights to enhance IT service efficiency.
- Troubleshot and resolved application issues (Enterprise CRM, Visitor CRM, Participant & Partner Portals) via Desktop Central, prioritizing incidents based on impact analysis.
- Collected, analyzed, and documented technical process data using Confluence and Jira, identifying areas for optimization and automation.
- Collaborated with NOC, SOC, and Cyber Security teams, applying data analytics and diagnostic techniques to enhance security and operational efficiency.
- Developed and managed scripts to automate repeatable manual tasks, optimizing IT workflows and reducing response times.
- Assisted in incident management, analyzing incident data, coordinating with teams, and supporting resolution strategies to ensure minimal downtime.
System Engineer - Incident Management Lead
TATA Consultancy Services
10.2017 - 02.2021
- Led Incident Management for the Chennai region, overseeing a team of 40 members to resolve IT-related incidents efficiently while ensuring SLA compliance.
- Analyzed incident data to identify recurring issues, optimize workflows, and improve resolution times through data-driven decision-making.
- Collaborated with Windows, Network, and Security teams to troubleshoot critical issues, conduct root cause analysis, and implement preventive solutions.
- Managed and reported team performance, productivity, and key incident trends to senior management using data visualization tools.
- Conducted training sessions for Secure Borderless Workspace (SBWS) across multiple project teams and locations, ensuring seamless remote operations.
- Created and managed applications in VDI (Virtual Desktop Infrastructure) through the VM console, providing quick resolutions and system optimizations.
System Engineer - Regional Engineer
TATA Consultancy Services
10.2017 - 06.2019
- Managed user databases and password administration for over 40,000 users using Active Directory, ensuring security and compliance.
- Provided live troubleshooting for desktop, network, VDI, and application-related issues, delivering optimal and long-term solutions.
- Monitored security compliance, tracking Symantec Endpoint Protection, Data Loss Prevention (DLP), monthly patches, and CrowdStrike antivirus to ensure asset security.
- Administered Virtual Desktop Infrastructure (VDI) by creating, assigning, and recomposing virtual desktops across multiple projects while troubleshooting technical issues.
- Developed and managed app stacks in VDI infrastructure, streamlining application deployment and VM management.
Education
Master of Science - Data Science
Middlesex University
United Arab Emirates 04.2023 - 12.2024
B.Tech - Electrical and Electronics Engineering
SASTRA University
India 05.2013 - 05.2017
Skills
Python
Data Analytics
Data Preprocessing And Feature Engineering
Machine Learning
Data Visualization
Image Processing
Tableau
Deep Learning
undefinedCertification
ITIL v4 Foundation Certification in IT Service Management, 06/01/21
Personal Information
- Date of Birth: 01/21/96
- Nationality: Indian
Visa Status
UAE Golden Visa, 02/01/23, 02/01/33
Timeline
Master of Science - Data Science
Middlesex University
04.2023 - 12.2024
Application Support Engineer
Smartworld
08.2021 - 12.2021
IT Administrator
Hilti Emirates
06.2021 - 07.2021
System Engineer - Incident Management Lead
TATA Consultancy Services
10.2017 - 02.2021
System Engineer - Regional Engineer
TATA Consultancy Services
10.2017 - 06.2019
B.Tech - Electrical and Electronics Engineering
SASTRA University
05.2013 - 05.2017
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