Travelling
Functional Consultant
SYKE (SLE Technology Consulting India Pvt. Ltd)
Delhi
03.2021 - Current
- Determined proper methodologies and procedures to use based upon project specifications.
- Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
- Professionally interacted with clients to assess business requirements and determine software needs.
- Developed and implemented reports and presentations for key stakeholders and senior management.
- Developed, configured and tested applications for accurate alignment with project standards.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Delivered various CR's (Performed UI Configuration, Templates & Clauses Configuration, Client Training, BRD's, User Manuals & Training Materials, Test scripts, provided real time support, CS Checklist, P2P files, Legacy Migrations)
- Provided solutions for easy way of using Play book when working with Alternate clauses within CR's.
- Provided trainings to internal team and clients on various ICI features as per the latest release of the ICI app.
- Scheduled Sessions with clients and demonstrated the work.
- Addressed and answered all the queries raised by clients.
- Assisted solution team to identify and resolve the issue (in order to close the support ticket)
- Debugging and Fixing Errors or Queries related to Designing/ Styling of Templates & Clauses using MS Word Ad-Din.
- Drive execution of ICERTIS product implementations for enterprise customers.
- Ensured that client and end-user requirements were met for various projects.
- Excellent client orientation and client service skills, good telephone manners and professional email etiquette.
- Ability to maintain a high level of professionalism and confidentiality.
- Ability to build strong working relationships effectively communicate with people at all levels and from various background.