Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
19
19
years of professional experience
Work History
Compliance Administrator
Unity Healthcare Recruitment
Pune
09.2025 - Current
Managed maintaining candidates in compliance by timely chasing candidates for documentation (Nurses and healthcare assistants.
Conducted DBS checks n NMC pin checks
Assigned and booked trainings for the candidates.
Switchboard Operator
Unity Healthcare Recruitment
Pune
10.2024 - 09.2025
Customer Service Executive
Credence Resource Management
Pune
06.2024 - 09.2024
Outbound collection calls for a healthcare process
Customer Service Executive
Tech Mahindra Business Services
Pune
09.2014 - 06.2024
Provided customers with information on products and services available.
Demonstrated product features and benefits to potential customers.
Resolved customer complaints in a timely manner.
Identified customer needs and tailored solutions accordingly.
Mentored newly joined advisors and helped resolved queries
Worked in both inbound and outbound process.
Customer Service Executive
EXL Services
Pune
12.2006 - 07.2013
Handled billing queries and complaints for Auto and Home Insurance.
Handled escalated calls.
Managed and handled teams and team performance.
Conducted team sessions and briefings to ensure advisors are at par with the process updates.