Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priya Bhagwat

Pune

Summary

Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.

Overview

19
19
years of professional experience

Work History

Compliance Administrator

Unity Healthcare Recruitment
Pune
09.2025 - Current
  • Managed maintaining candidates in compliance by timely chasing candidates for documentation (Nurses and healthcare assistants.
  • Conducted DBS checks n NMC pin checks
  • Assigned and booked trainings for the candidates.

Switchboard Operator

Unity Healthcare Recruitment
Pune
10.2024 - 09.2025

Customer Service Executive

Credence Resource Management
Pune
06.2024 - 09.2024
  • Outbound collection calls for a healthcare process

Customer Service Executive

Tech Mahindra Business Services
Pune
09.2014 - 06.2024
  • Provided customers with information on products and services available.
  • Demonstrated product features and benefits to potential customers.
  • Resolved customer complaints in a timely manner.
  • Identified customer needs and tailored solutions accordingly.
  • Mentored newly joined advisors and helped resolved queries
  • Worked in both inbound and outbound process.

Customer Service Executive

EXL Services
Pune
12.2006 - 07.2013
  • Handled billing queries and complaints for Auto and Home Insurance.
  • Handled escalated calls.
  • Managed and handled teams and team performance.
  • Conducted team sessions and briefings to ensure advisors are at par with the process updates.

Education

Bachelor of Arts - Sociology

Tilak Maharashtra Vidyapeeth
Pune
03-2010

Skills

  • Customer Retention
  • Product Sales
  • Customer Service
  • Effective Communication
  • Sales and Upselling
  • Professionalism

Timeline

Compliance Administrator

Unity Healthcare Recruitment
09.2025 - Current

Switchboard Operator

Unity Healthcare Recruitment
10.2024 - 09.2025

Customer Service Executive

Credence Resource Management
06.2024 - 09.2024

Customer Service Executive

Tech Mahindra Business Services
09.2014 - 06.2024

Customer Service Executive

EXL Services
12.2006 - 07.2013

Bachelor of Arts - Sociology

Tilak Maharashtra Vidyapeeth
Priya Bhagwat