Hardworking and motivated Senior Sales & Marketing Manager with +10 years of experience and record of success in E-Commerce industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Hi, I’m
Priyabrata Kundu
Kolkata
Summary
Overview
12
years of professional experience
Work History
Acuity Software Services Pvt. Ltd. Kolkata
Senior Sales & Marketing Manager
06.2015 - Current
Job overview
- Developed and implemented sales strategies to increase revenue.
- Assisted customers in finding the right product for their needs.
- Provided excellent customer service throughout the sales process.
- Created promotional materials, such as brochures and flyers, to advertise products or services.
- Analyzed competitor pricing models to ensure competitive pricing was offered.
- Demonstrated a thorough knowledge of all products available for sale.
- Established relationships with vendors to obtain discounts and special offers.
- Collaborated with team members to maximize sales performance.
- Resolved customer complaints in a timely and professional manner.
- Participated in weekly meetings with management staff to discuss strategy objectives.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Tracked sales data using CRM software tools and analytics platforms.
- Prepared detailed reports outlining store performance metrics and KPIs.
- Developed training programs for new employees on selling techniques and product features.
- Recommended additional products or services based on customer needs.
- Met sales goals for products subject to special promotions, emphasizing special offers in interactions with customers and keeping records of promotional sales.
- Managed project team members to ensure successful completion of projects.
- Identified and implemented strategies to improve operational efficiency and effectiveness.
- Developed and maintained project plans, budgets, timelines and resource allocations.
- Provided guidance to team members in order to meet deadlines and deliverables.
- Monitored progress of projects, identified risks and issues and proposed solutions.
- Ensured compliance with company policies, standards and procedures.
- Identified potential customers through cold-calling, networking, and referrals.
- Generated leads by researching businesses in target markets.
- Maintained accurate records of all sales activities including follow-up notes.
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Reviewed customer contracts for accuracy of pricing, terms of payment, discounts.
- Prepared monthly reports on accounts receivable status and aging analysis.
- Worked with customers to resolve billing disputes in a timely manner.
J. K Chandra JewellersKolkata
Counter Sales Executive
01.2014 - 05.2015
Job overview
- Greeted customers in a friendly and professional manner.
- Assisted customers with product selection based on their individual needs.
- Maintained accurate records of customer orders, payments and returns.
- Processed cash, check and credit card payments accurately and efficiently.
- Operated cash register to process sales transactions quickly and accurately.
- Stocked shelves with merchandise according to company standards.
- Provided exceptional customer service by responding promptly to customer inquiries.
- Organized store inventory for efficient restocking of items throughout the day.
- Maintained cleanliness of counter area as well as other areas within the store.
- Informed customers about upcoming promotions or special offers.
- Tracked stock levels of popular items and notified manager when reordering was necessary.
- Followed up with customers after sales to ensure satisfaction with purchase.
- Resolved any issues that arose during the sale process in an efficient manner.
- Cross-sold additional items or services whenever possible.
- Provided support for other team members when needed.
- Attended regular staff meetings to stay updated on changes in store policy or procedure.
- Developed positive relationships with customers through personalized attention.
- Accurately prepared invoices for completed sales transactions.
Ananda Bazar PatrikaKolkata
Fresh Retention Officer
05.2013 - 02.2014
Job overview
- Developed and implemented strategies to maximize sales of newspaper subscriptions.
- Maintained customer relationships by providing excellent customer service.
- Resolved customer complaints and inquiries in a timely manner.
- Identified new opportunities for sales growth through market research.
- Provided customers with product information and advice on subscription plans.
- Analyzed data to identify trends in newspaper sales performance.
- Collaborated with marketing team to launch promotional campaigns for newspapers.
- Prepared reports on weekly, monthly, and yearly sales figures.
- Created content for print ads, radio spots, and digital media campaigns.
- Responded promptly to emails from existing customers regarding their subscriptions.
- Generated leads through cold calling prospective clients.
- Negotiated contracts with business owners for bulk orders of newspapers.
Segura InfosysKolkata
Call Center Representative
05.2012 - 12.2012
Job overview
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Education
Jaipuria CollegeWest Bengal, Kolkata
B. Com from Marketing Honors
01-2013
University Overview
St. Xavier's Institution West Bengal, Kolkata
High School Diploma
03-2010
University Overview
Skills
- Performance Management
- Marketing
- Negotiation
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Project Management
- Customer Relationship Management (CRM)
- Lead Generation
- Sales Techniques
- Product Management
- Customer Service
- Emergency Response
- Human Resources Management
- Problem-Solving
- Multitasking
- Computer Skills
- Excellent Communication
- Positive Attitude
- MS Office
- Teamwork and Collaboration
- Problem Resolution
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Sales & Marketing Manager
Acuity Software Services Pvt. Ltd.
06.2015 - Current
Counter Sales Executive
J. K Chandra Jewellers
01.2014 - 05.2015
Fresh Retention Officer
Ananda Bazar Patrika
05.2013 - 02.2014
Call Center Representative
Segura Infosys
05.2012 - 12.2012
Jaipuria College
B. Com from Marketing Honors
St. Xavier's Institution
High School Diploma
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