Priya Chowdhury
Kolkata
Summary
Dynamic Team Leader with extensive experience at Grand Hyatt Mumbai and Hyatt regency kolkata excelling in staff training and conflict resolution. Proven track record in enhancing service quality and customer satisfaction through effective team motivation and operational improvements. Skilled in shift planning and fostering a collaborative work environment, ensuring seamless daily operations in luxury hospitality. Strong leadership skills and hands-on expertise in daily operations, staff supervision, and guest service excellence. Proven ability to support teams, maintain high service standards, and ensure smooth coordination between front- and back-of-house operations. Committed to delivering exceptional customer experiences while meeting business and compliance goals.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work History
Team Leader
Grand hyatt Mumbai
Mumbai
08.2024 - Current
- Supervised daily operations in a fast-paced luxury hotel environment.
- Trained and mentored team members on service standards and protocols.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Implemented training sessions to enhance team performance and efficiency.
- Collaborated with management to streamline operational processes and improve workflows.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Collaborated with other departments to ensure alignment of goals across teams.
Team Leader
Hyatt regency kolkata
Kolkata
12.2022 - 05.2024
- Supervised daily operations in a fast-paced luxury hotel
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Managing breakfast operation
- Focusing on guest feedback
- Active on upselling of items and memberships
- Creating New idea for cocktail / mocktail menu as per guest preference for different events
Education
Masters in Hotel Management - Hotel Management
Indian Institute of Hotel Management
Kolkata 08.2019 - 06.2021
Bachelor of Arts -
Gurudas College
Kolkata 07.2015 - 12.2019
Surah Kanya Vidyalaya
KolkataSkills
- Team leadership and staff supervision
- Staff training and onboarding
- Shift planning and task delegation
- Motivating and coaching team members
- Conflict resolution and problem-solving
- Customer Service Skills
- Excellent guest service and hospitality
- Handling customer complaints professionally
- Maintaining service quality standards
- Creating a positive dining
- Experience assisting in daily food & beverage operations in event place
- Supervising and supporting service teams
- Staff training, coaching, and performance monitoring
- Shift scheduling and workforce planning
- Supporting senior management in decision-making
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
Accomplishments
- Highest Hyatt membership seller Employee of the year in Hyatt Regency kolkata
- Ranked 6th place in the list of Hyatt membership Employee for the year Pan India
Affiliations
- Cooking
- Baking
- Travelling
- Diary writing
Timeline
Team Leader
Grand hyatt Mumbai
08.2024 - Current
Team Leader
Hyatt regency kolkata
12.2022 - 05.2024
Masters in Hotel Management - Hotel Management
Indian Institute of Hotel Management
08.2019 - 06.2021
Bachelor of Arts -
Gurudas College
07.2015 - 12.2019
Surah Kanya Vidyalaya