Priyadarshi Kasbe
Project Manager
Mumbai
Summary
A well-presented, result driven and action oriented senior professional with over 15 years of experience in the IT Service delivery and Management. Well versed in managing & streamlining accounts and maintaining off-shore delivery to ensure maximum customer satisfaction and business revenue for various clients across different geographies.
Confident communicator with strong interpersonal and analytical skills.
Overview
15
15
years of professional experience
17
17
years of post-secondary education
9
9
Certifications
3
3
Languages
Work History
Project Manager
VMware Software India Pvt. Ltd.
Mumbai
02.2021 - Current
- Responsible for leading high-value professional services delivery engagements to successfully achieve customer business outcomes for strategic accounts.
- Manage portfolio of engagements with multi-phased projects for VMware Global Accounts.
- Interact with internal and customer executive level leadership in a strategic manner.
- Holistically manage highly complex enterprise- level programs with multiple phases, interrelated work streams, across multiple stakeholders and delivery partners.
- Program included deployment of all VMware products portfolio which includes VMware Software defined data center products (vSphere/vCenter, vROPs, vRA, vRNI, vRLI,VCF), VMware Network virtualization product (NSX), VMware workspace
solution (Workspace ONE) & seamless hybrid cloud (VMC on AWS), Data center virtualization & migration, DaaS service engagements, Carbon Black, Residency & adoption service for VMware product portfolio for global customers. - Executive-level Communication to leadership teams(Customer CIO, VMware MD).
- Worked with Global customers and delivered complex transformation projects.
- Represents VMware by organizing the steering committee to apprise leadership team about project progress on Monthly basis.
- Identification and Assistance with Business Development Opportunities.
- Strong Escalation Management skills.
ITSM Process Analyst
VMware Software India Pvt. Ltd.
Mumbai
05.2017 - 02.2021
- Worked on ITIL Process Implementation, Re-engineering and Improvement as per ITIL Framework.
- Worked on Continual Service Improvement.
- Business Continuity Planning - Successfully planned & coordinated 6 BCP drills for 150 plus applications hosted on Private Cloud.
- Project Coordination and Tracking.
- Performed RAID analysis.
- Collaborated with team members to achieve target results.
- Ensured alignment of Key Performance Indicators (KPIs) to Critical Success Factors (CSFs).
ITIL Lead
Adam Infotech
Pune
10.2016 - 01.2017
- Managed Crisis Line team responsible for resolving major outages.
- Prepared Major Incident Lifecycle Analysis (ILA).
- Accountable for the overall quality of the process and procedures.
- Managed and maintained major incident process.
- Review the efficiency and effectiveness of proactive problem management and RCA.
- Assisted in the handling the major incidents and identifying the RCA.
Team Manager
Katalyst Business Solutions Pvt. Ltd.
Navi Mumbai
09.2010 - 07.2016
- Deployed ITIL best practices and maintained standards to achieve compliance.
- Managed the client's IT infrastructure under various competencies like Incident, Change, Reporting and Service Level Management using ITIL concepts.
- Reviewed performance and trends in response to incidents and provided recommendations to the Service Manager for service improvement.
- Effectively and rapidly responded to Major Incidents and chaired all Major incident meetings.
- Ensured that any service breach is suitably recorded and described before it is closed.
- Led Project to gather data based on issues that went to crisis to effectively reduce impact and cost.
- Prepared extensive documentation for undocumented and complex issues and updated KB.
- Conducted performance management discussions with the Team.
Senior Technical Support Officer
Convergys India Services Pvt. Ltd.
Thane
11.2008 - 09.2010
- Provided technical support for off-shore customers.
- Provided customer service for billing and shipping issues.
- Conducting huddles and Debriefing Sessions.
- Handled new team and managed escalations as a SME.
- Was appointed as Floor Support for new Team and Trainees
- Handled a Team for one quarter as a TL intern.
- Was promoted as a Senior Technical Support Officer based on performance.
Executive
Rahul Tours & Travels
Mumbai
04.2006 - 07.2007
- Find fare and schedule information
- Calculate total travel costs
- Book reservations for travel, hotels and tours.
Education
Bachelor of Commerce - Business/Commerce
K J Somaiya College of Commerce
Mumbai 06.2003 - 10.2008
Higher Secondary School Certificate - Financial Accounting
K J Somaiya College of Science & Commerce
Mumbai 06.2001 - 03.2003
Secondary School Certificate - State Board of Maharashtra
General Education Academy
Mumbai 06.1991 - 03.2001
Skills
Change Management
Project planning and development
Incident Management
Problem Management
Operations Managment
Service Delivery
Certification
ITIL Service Strategy (ITIL-SS)
Additional Information
- Honors-Awards At Our Best
- Honors-Awards Elevate Our Best Mumbai
Travelling
I am passionate about travelling and love to ride and drive long distance
Timeline
Project Manager
VMware Software India Pvt. Ltd.
02.2021 - Current
ITIL Service Strategy (ITIL-SS)
12-2020
ITIL Service Design (ITIL-SD)
12-2020
ITIL Service Transition (ITIL-ST)
12-2020
ITIL Service Operation
11-2020
ITIL Continual Service Improvement (ITIL-CSI)
08-2020
Certified Scrum Master
03-2020
PRINCE2 Foundation
10-2019
PRINCE2 Practitioner
10-2019
ITSM Process Analyst
VMware Software India Pvt. Ltd.
05.2017 - 02.2021
ITIL Lead
Adam Infotech
10.2016 - 01.2017
ITIL v3 Foundation in IT Service
07-2016
Team Manager
Katalyst Business Solutions Pvt. Ltd.
09.2010 - 07.2016
Senior Technical Support Officer
Convergys India Services Pvt. Ltd.
11.2008 - 09.2010
Executive
Rahul Tours & Travels
04.2006 - 07.2007
Bachelor of Commerce - Business/Commerce
K J Somaiya College of Commerce
06.2003 - 10.2008
Higher Secondary School Certificate - Financial Accounting
K J Somaiya College of Science & Commerce
06.2001 - 03.2003
Secondary School Certificate - State Board of Maharashtra
General Education Academy
06.1991 - 03.2001