Priyadarshni Sundarasekaran
Chennai
Summary
Resourceful senior associate with 5 years of experience in Sales, credit collections and customer service and involved in personal development and managing skills. Adaptable to the transformations with an ability to work independently in developing opportunities that further establishes the organizational goals .
Overview
9
9
years of professional experience
Work History
Manager - Customer Acquisition
Many2Go Family Holidays private limited
chennai
01.2025 - Current
- Managed team operations to ensure smooth holiday planning processes.
- Coordinated scheduling for staff and customer service activities.
- Led training sessions to develop employees' skills and knowledge.
- Developed marketing strategies to promote holiday packages effectively.
- Recruited and hired qualified candidates to fill open positions.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Rep II Grade A02
Transunion
Chennai
08.2022 - 02.2023
- Evaluating and disputing on the changes in cibil reports of consumers
- Acting as mediators between consumers and member banks to make changes in cibil reporting.
Phone Banking Officer
Citi Bank
Chennai
06.2021 - 06.2022
Senior Process Associate
Wipro Limited
Chennai
03.2019 - 05.2021
- Managing all customer escalations related to credit collections of various buckets
- Meeting target goals established on monthly basis
- Handled Collection Portfolio with the book size of 350 Low balance accounts with the total outstanding 1 million AED per month
Customer Relationship Officer
BankBazaar.com
Chennai
01.2018 - 01.2019
- Assist customers in choosing their suitable products.
- Verify customer details and checking for their eligibility.
Executive Operations
Aegis Limited
Chennai
01.2017 - 01.2018
- Provide product support.
- Helps in troubleshooting various customer queries.
- Mentoring and Supporting the team.
Education
Bachelor of Commerce -
Ethiraj College for Women
12.2013
Board of Intermediate Education -
12.2010
Board of Secondary Education -
12.2008
Skills
- Attention to Detail
- Goal Oriented
- Customer Service
- Credit Collections
- Data Analysis
- RSAT Promoter Ratio
- Customer Query Handling
- Cross Selling
- Customer acquisition
- Team management
- Data analysis
- Effective communication
- Relationship building
Accomplishments
- Successfully completed internship at Indian Overseas Bank
- Awarded as Best Entrepreneur in ED Bazaar conducted by national Entrepreneurship network during 2012
Languages
English
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Hindi
Beginner (A1)
A1
Timeline
Manager - Customer Acquisition
Many2Go Family Holidays private limited
01.2025 - Current
Rep II Grade A02
Transunion
08.2022 - 02.2023
Phone Banking Officer
Citi Bank
06.2021 - 06.2022
Senior Process Associate
Wipro Limited
03.2019 - 05.2021
Customer Relationship Officer
BankBazaar.com
01.2018 - 01.2019
Executive Operations
Aegis Limited
01.2017 - 01.2018
Bachelor of Commerce -
Ethiraj College for Women
Board of Intermediate Education -
Board of Secondary Education -
Languages
- Tamil
- Hindi
- English, Advanced
- Tamil, Native
- Hindi, Elementary
Personal Information
- Date of Birth: 11/25/92
- Nationality: Indian