Summary
Overview
Work History
Education
Skills
Projects
Websites
Accomplishments
Timeline
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Priyadharshini R

Chennai

Summary

Full Stack Developer with 4 years of experience building scalable, high-performance web applications using React.js, Ember.js, Ruby on Rails, and Spring Boot. Skilled in developing RESTful APIs, solving real-world customer issues, and integrating AI-driven features into product workflows. Proven track record in reducing support load, enhancing agent productivity, and driving feature adoption. Strong collaborator with a focus on clean code, performance, and customer-centric design.

Overview

4
4
years of professional experience

Work History

Software Engineer

Freshworks
Chennai
07.2022 - Current

Freshcaller

  • Developed automatic ticket creation for callback calls, enabling seamless support for an enterprise customer.
  • Built the Outbound Calling feature, allowing Freshcaller’s calling capabilities to be integrated into any external website.
  • Implemented RESTful APIs to facilitate seamless communication between the frontend and backend systems, ensuring data integrity and security.

Freshdesk

  • Integrated AI into the ticket editor to help agents rephrase, summarize, and enhance tone using smart suggestions.
  • Developed the 'Similar Tickets' feature using past resolved tickets to suggest relevant cases, improving resolution time.
  • Built AI Impact Reports to visualize customer engagement and the effectiveness of AI (Freddy) features.
  • Led the development of AI adoption features to drive increased usage by agents and customers.
  • Contributed to the Live Translation feature for multilingual ticket support across key languages.
  • Resolved 110+ L2 customer issues, and proactively fixed related L4s to reduce recurring problems and support load.

Graduate Trainee Software Engineer

Freshworks
Chennai
10.2021 - 06.2022
  • Worked closely with senior developers in understanding the system and fixed small bugs.
  • Worked on Customer related problems.
  • Actively engaged in learning new skills and professional development activities.

Education

BE - CSE

Rajalakshmi Institute Of Technology
01.2021

Skills

Languages: JavaScript, Ruby, Java, Python
Frameworks & Libraries: Reactjs, Emberjs, Ruby on Rails, Spring Boot
Dev Tools: Git, Kafka, Sidekiq, Redis, REST APIs
Cloud & Infrastructure: AWS
Database: MySQL

Projects

Prediction of Air Quality, Used machine learning algorithms like K-nearest neighbor, Support vector machine, Logistic regression and Random forest to predict the air quality based on geographic and environmental conditions. Tuned the algorithms to get an accuracy of 99% on the given data set.

Accomplishments

- Awarded "Happy Work Environment" for cross-team collaboration and timely feature delivery.
- Awarded "True Friend of the Customer" for consistently resolving critical customer issues and reducing escalations.

Timeline

Software Engineer

Freshworks
07.2022 - Current

Graduate Trainee Software Engineer

Freshworks
10.2021 - 06.2022

BE - CSE

Rajalakshmi Institute Of Technology

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Priyadharshini R