Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Priyadharshini Selvakumar

Atlanta

Summary

Experienced customer service professional with over 3 years of experience, and readiness to take on any team need or customer challenge. Positive and upbeat communicator with a highly organized nature and a solid history of improving customer satisfaction. Trained in regulations and best practices. After a career pause to raise children, I am excited to rejoin the workforce and bring my strong communication, problem-solving, and multitasking abilities to a dynamic customer service environment, where I can continue helping others with care and efficiency.

Overview

4
4
years of professional experience

Work History

Customer Support Specialist

Wipro Technologies Ltd
Chennai
06.2012 - 09.2014
  • Provided responsive phone and ticket-based support to enterprise clients for system and service-related inquiries.
  • Communicated with diverse stakeholders—including clients like AT&T and the U.S. Army—offering reassurance, clear solutions, and follow-through during high-pressure situations.
  • Documented client interactions using service ticketing tools, prioritizing issues based on urgency and business impact.
  • Known for empathizing with users, adapting language for non-technical customers, and walking them through solutions, step by step.
  • Maintained client satisfaction by resolving escalated service concerns, coordinating with internal teams, and ensuring timely resolutions.
  • Received 'Star of the Month' recognition for outstanding customer engagement and swift problem-solving.

Technical Support Advisor

CSS Corp Pvt Ltd
Chennai
02.2011 - 06.2012
  • Supported global clients across the US, UK, UAE, Australia, and New Zealand with everyday technology concerns via live phone interactions.
  • Guided users in setting up home networks and devices, using a friendly and calming approach to build trust and resolve issues.
  • Managed frequent, multi-layered inquiries with attention to detail, demonstrating patience and professionalism in every call.
  • Gained a reputation for proactive listening, effective communication, and helping customers feel empowered and informed.

Education

Bachelor of Engineering - Computer Science

Anna University
Chennai
05-2010

Skills

  • Customer relationship management
  • System configuration
  • Knowledge base management
  • Technical troubleshooting
  • Ticketing systems
  • Problem solving
  • Effective communication
  • Typing speed: 45 WPM
  • Active listening
  • Process optimization

Languages

English
First Language

Timeline

Customer Support Specialist

Wipro Technologies Ltd
06.2012 - 09.2014

Technical Support Advisor

CSS Corp Pvt Ltd
02.2011 - 06.2012

Bachelor of Engineering - Computer Science

Anna University

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Priyadharshini Selvakumar