PRIYADHARSHINI SURESH
Dindigul
Summary
A results-driven and detail-oriented IT Infrastructure Engineer with over 4 years of experience in data center operations, Windows and Linux server administration, and MSP-style service delivery. Adept at handling complex escalations, leading infrastructure projects, and ensuring maximum uptime for critical environments. Proven success in server deployments, Microsoft 365 administration, virtualization, and network troubleshooting. Skilled at working with cross-functional and remote teams, providing high-quality technical support to global clients. Known for strong communication, problem-solving, and proactive incident management under tight SLAs.
Overview
5
5
years of professional experience
Work History
Infra Tech Support Practitioner
Accenture Solutions Pvt Ltd
01.2021 - Current
- Manage end-to-end operations of data center environments, ensuring optimal system performance, availability, and security.
- Act as a Level 3 escalation point for complex server, network, and infrastructure issues.
- Administer Windows Server environments including Active Directory, Exchange, DNS, DHCP, and Group Policy.
- Perform Microsoft 365 tenant setup, mailbox migration, and hybrid Azure AD integration.
- Design and configure Hyper-V environments, optimizing resource utilization and performance.
- Lead infrastructure upgrade and migration projects, coordinating with global teams to ensure seamless delivery.
- Conduct security and compliance checks, identifying vulnerabilities and implementing hardening measures.
- Collaborate with vendors and internal stakeholders for timely incident resolution and root cause analysis.
- Provide documentation and client updates with clear, concise communication aligned to MSP best practices.
Education
Bachelor of Technology - Electronics and Communication Engineering
Karunya Institute of Technology and Sciences
Coimbatore05-2021
Skills
- Windows & Linux Server Administration
- Microsoft 365 / Azure Administration
- Hyper-V Virtualization & Server Deployment
- Network Configuration (LAN/WAN, VPN, Firewalls)
- Active Directory & Group Policy Management
- Data Center & Infrastructure Management
- Security Audits & Vulnerability Mitigation
- MSP Ticketing Systems (eg, ServiceNow, ConnectWise)
- Incident & Escalation Management (L3)
- Client Communication & Remote Support
- Excellent English Communication (Client-Facing)
- Remote Collaboration & Team Mentorship
- Analytical Troubleshooting & Documentation
- Process Improvement & Automation Mindset
PROJECT HIGHLIGHTS
Data Center Optimization Project – Enhanced reliability and uptime by 15% through proactive monitoring and patch management., Microsoft 365 Migration Initiative – Assisted in tenant migration and hybrid Azure AD setup for 500+ users., Server Consolidation & Virtualization – Led design and deployment of Hyper-V clusters reducing hardware usage by 25%.
Timeline
Infra Tech Support Practitioner
Accenture Solutions Pvt Ltd
01.2021 - Current
Bachelor of Technology - Electronics and Communication Engineering
Karunya Institute of Technology and Sciences