Priya Hamsa Prabhakar

• Project Delivery:
  - Lead the planning and execution of software development, data-driven, and AI projects, ensuring alignment with timelines, budgets, and quality standards.
  -Oversee the entire project life cycle, including initiation, planning, execution, and delivery, with a focus on Agile methodologies.
• Collaboration Across Domains:
  -Work closely with software development teams, data engineers, and AI specialists to ensure seamless coordination and delivery of solutions.
  -Foster collaboration between cross-functional teams to achieve project goals.
• Customer Engagement:
  -Partner with customers to understand their business needs and translate them into actionable project plans.
  -Guide stakeholders in prioritizing objectives and defining deliverables.
• Risk & Issue Management:

-Identify, mitigate, and escalate risks and issues, ensuring minimal disruption to project progress.

• Governance & Compliance:

- Ensure all projects comply with data governance, security, and compliance standards.

• Agile Facilitation:

-Serve as a Scrum Master promoting Agile best practices and continuous improvement within teams.

• Leading Service Now Product Portfolio Management which comprises of ITSM, ITOM, CMDB, Servicenow Catalogues development, Gen AI, Copilot, Machine Learning/ NLP/ NLU/ Predictive Intelligence Projects.
• Copilot Licensing Strategy and Deployment: Led the end-to-end provision of Copilot licensing across US member firm, ensuring compliance with corporate guidelines and optimising usage across business unit
• Generative AI Implementation: Spearheaded the integration of Generative AI models for business process automation, leveraging advanced machine learning techniques to enhance decision-making and operational efficiency.
• AI-Driven Solutions: Developed and implemented AI-powered solutions, including natural language processing (NLP) and large language models (LLMs), to optimise client service delivery and support data-driven strategies.
• Implementation of machine learning techniques such as classification, regression, similarity, and clustering within ServiceNow Intelligence platform, optimizing operational processes while engaging with stakeholders to align project goals and deliverables.
• Lead Strategic engagements by providing expertise in areas such as strategy formulation, Digital transformations and organisational change management.
• Directing cross-functional teams in delivering high-impact solutions, ensuring alignment along the client expectations and project timelines.
• Established key performance indicators(KPIs) and metrics to track operational performance and drive continuous improvement initiatives.
• Collaborated with cross-functional teams, including finance, HR and IT to ensure alignment of operational goals.
• Manage risks and compliance to Enterprise IT standards and liaise with product development team and the architects to work on key milestones and the delivery roadmap.
• Focus on mentoring and empowering the next tier of Managers, Senior Consultants, and Consultants by providing the right skills and support framework, fostering the development of a strong capability center.

• Spearheaded cross-functional teams in utilizing cutting-edge technologies such as Micro-Services-based architectures,DevOps, CI-CD methodologies, and Artificial Intelligence/Machine Learning -based analytics platforms. Successfully addressed business-critical and complex challenges throughout the product development lifecycle.
• Developed and implemented strategic initiatives aimed at maximizing resource allocation, minimizing operational costs and enhancing overall performance.
• Ensured robust cybersecurity measures, reducing vulnerabilities and maintaining compliance with industry standards
• Managed multiple teams , overseeing recruitment, training and performance evaluations.Interface directly with clients, product management and development team to ideate, prioritise and deliver frictionless customer experiences.
• Coordinating shared resources and aligning common activities and dependencies resulted in a 30% cost savings from the allocated budget

• Responsible for submitting the Statement of Understanding, Statement of work, Resource Planning, Project Plan, Project Estimation, negotiations regarding the quotation, Risk Mitigation and Project Presentation and delivery.
• Lead the planning, development, and management of project schedules and deliverables. Ensure meticulous management of tasks, dependencies, and breakthroughs to achieve program objectives on schedule.
• Implemented Agile Scrum Methodology from scratch transformed the development of product lifecycle from Waterfall model to Agile Scrum, ensuring all the ceremonies and artifacts in place.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

• Championed the adoption of cloud-based technologies to scale applications efficiently while maintaining security compliance standards.
• Managed Services for Test Automation Projects to various clients like Goldman Sachs, Netapp, FICO, Wells Fargo India Solutions.
• Evaluated and adopted new technologies to address changing industry needs.
• Managed vendor relationships, resulting in streamlined communication, timely delivery of services, and cost savings.
• Improved software development processes by introducing Agile methodologies and promoting cross-functional collaboration.
• Collaborated with product managers, designers, and business stakeholders to define project requirements, ensuring successful project delivery.