Interests include foosball, soccer, table tennis, carom, painting, singing and adventure sports
Priya Hamsa.P
Manager-Service Now Product Portfolio
Bangalore
Summary
Dynamic and results-driven Servicenow Product Portfolio Practice Lead with 16 years of experience in leading strategic initiatives and driving business growth through innovation, fostering cross-functional collaboration and delivering exceptional customer value.
Overview
20
20
years of professional experience
6
6
Certifications
Work History
Manager- ServiceNow Product Portfolio
KPMG Global Services Private Limited
Bengaluru, India
06.2020 - Current
- As a Practice Lead -Service Now Product Portfolio Management which comprises of ITSM, ITOM, Servicenow Catalogues, CMDB, Machine Learning/ NLP/ NLU/ Predictive Intelligence Projects.
- Lead Strategic engagements by providing expertise in areas such as strategy formulation, business transformation and organizational change management.
- Directed cross-functional teams in delivering high-impact solutions, ensuring alignment with alignment with client expectations and project timelines.
- Designed and executed strategic initiatives to optimize resource allocation, reduce operational costs and improve overall performance.
- Established key performance indicators(KPIs) and metrics to track operational performance and drive continuous improvement initiatives.
- Collaborated with cross-functional teams, including finance, HR and IT to ensure alignment of operational goals with organizational objectives.
- Conducted regular performance reviews, provided coaching and mentorship to team members and facilitated professional development opportunities.
- Implemented process improvements and automation initiatives to streamline workflows and increase productivity.
- Analyzed operational data and performance metrics to identified trends, opportunities for improvement and areas of risk.
Project Manager
Crediwatch
Bengaluru, India
12.2019 - 05.2020
- Overseeing cross-functional teams work on the cutting-edge technologies, micro-services-based architectures, DevOps, CI-CD methodologies and AI/ML based analytics platforms and solve business-critical and challenging Problems in product development lifecycle.
- Developed and Implemented best practices and Agile-Scrum Methodology for project delivery, ensuring alignment with industry standards and client requirements.
- Consulted with business partners to clarify and help define project requirements, business case and statement of work.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Analyzed project performance data to identify areas of improvement.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Provided leadership and mentorship to team members, fostering a culture for innovation, collaboration and continuous learning.
Project Manager
Tata Consultancy Services Limited
Uruguay
04.2015 - 01.2016
- Responsible for submitting the Statement of Understanding, Statement of work, Resource Planning, Project Plan and planning schedule, Project Estimation,negotiations regarding the quotation, Risk Mitigation and Project Presentation and delivery.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Implemented Agile Scrum Methodology from scratch transformed the development of product lifecycle from Waterfall model to Agile mindset;
- Worked on Agile Scrum board to track all the stories, sprint,retrospective,refinement, daily stand up and ensuring all the ceremonies and artifacts in place.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project progress, identified risks and took corrective action as needed.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
Technical Lead
Wipro Technologies Limited
Bengaluru, India
05.2010 - 04.2015
- Championed the adoption of cloud-based technologies to scale applications efficiently while maintaining security compliance standards.
- Managed Services for Test Automation Projects to various clients like Goldman Sachs, Netapp, FICO, Wells Fargo India Solutions.
- Evaluated and adopted new technologies to address changing industry needs.
- Managed vendor relationships, resulting in streamlined communication, timely delivery of services, and cost savings.
- Improved software development processes by introducing Agile methodologies and promoting cross-functional collaboration.
- Collaborated with product managers, designers, and business stakeholders to define project requirements, ensuring alignment with organizational goals.
- Increased application stability by regularly monitoring performance metrics, addressing bottlenecks proactively to minimize downtime occurrences.
- Ensured smooth application updates through rigorous regression testing before each release cycle.
Automation QA Engineer
Pivotal Corporation –CDC Software-currently Aptean
Bengaluru, India
02.2007 - 05.2010
Trainee QA Engineer
Puravankara Projects Limited
Bengaluru, India
06.2005 - 10.2006
Technical Support Representative
Accenture Services Pvt.Ltd
Bengaluru, India
07.2004 - 05.2005
Education
Master of Science - Business Analytics
Birla Institute Of Technology
Pilani, India 04.2001 -
Executive General Management Programme
IIM
Bengaluru, India11.2021
Bachelor of Engineering - Civil Engineering
Bangalore Institute of Technology
Bengaluru, India 04.2001 -
Skills
Global Service Delivery
Application Portfolio Management
Continuous Improvement
Employee Development
Staff Scheduling
Program Optimization
Stakeholder Management
Agile Scrum Methodology
People, Process and Project Management
Digital Transformation
Business Intelligence and Analytics
Certification
Certified Scrum Master
Accomplishments
- Bronze Award : Issued by 6th CII National
Competition-Digitalization Robotics & Automation
(DRA) organized by the Confederation of Indian
Industries (CII)in Mar 2022 - 4th Topper Executive General Management
Program, IIM Bangalore - KPMG Super Team Award
- KPMG Applaud- Onsite recognition Award
Interests
Timeline
Manager- ServiceNow Product Portfolio
KPMG Global Services Private Limited
06.2020 - Current
Project Manager
Crediwatch
12.2019 - 05.2020
Project Manager
Tata Consultancy Services Limited
04.2015 - 01.2016
Technical Lead
Wipro Technologies Limited
05.2010 - 04.2015
Automation QA Engineer
Pivotal Corporation –CDC Software-currently Aptean
02.2007 - 05.2010
Trainee QA Engineer
Puravankara Projects Limited
06.2005 - 10.2006
Technical Support Representative
Accenture Services Pvt.Ltd
07.2004 - 05.2005
Master of Science - Business Analytics
Birla Institute Of Technology
04.2001 -
Bachelor of Engineering - Civil Engineering
Bangalore Institute of Technology
04.2001 -
Executive General Management Programme
IIM