Interests include foosball, soccer, table tennis, carom, painting, singing and adventure sports
Priya Hamsa.P
Manager-Service Now Product Portfolio
Bangalore
Summary
Dynamic and results-driven Servicenow Product Portfolio Practice Lead with 16 years of experience in leading strategic initiatives and driving business growth through innovation, fostering cross-functional collaboration and delivering exceptional customer value.
Overview
20
20
years of professional experience
6
6
Certifications
Work History
Manager- ServiceNow Product Portfolio
KPMG Global Services Private Limited
Bengaluru, India
06.2020 - Current
- As a Practice Lead -Service Now Product Portfolio Management which comprises of ITSM, ITOM, Servicenow Catalogues, CMDB, Machine Learning/ NLP/ NLU/ Predictive Intelligence Projects.
- Lead Strategic engagements by providing expertise in areas such as strategy formulation, business transformation and organizational change management.
- Directed cross-functional teams in delivering high-impact solutions, ensuring alignment with alignment with client expectations and project timelines.
- Designed and executed strategic initiatives to optimize resource allocation, reduce operational costs and improve overall performance.
- Established key performance indicators(KPIs) and metrics to track operational performance and drive continuous improvement initiatives.
- Collaborated with cross-functional teams, including finance, HR and IT to ensure alignment of operational goals with organizational objectives.
- Conducted regular performance reviews, provided coaching and mentorship to team members and facilitated professional development opportunities.
- Implemented process improvements and automation initiatives to streamline workflows and increase productivity.
- Analyzed operational data and performance metrics to identified trends, opportunities for improvement and areas of risk.
Project Manager
Crediwatch
Bengaluru, India
12.2019 - 05.2020
- Overseeing cross-functional teams work on the cutting-edge technologies, micro-services-based architectures, DevOps, CI-CD methodologies and AI/ML based analytics platforms and solve business-critical and challenging Problems in product development lifecycle.
- Developed and Implemented best practices and Agile-Scrum Methodology for project delivery, ensuring alignment with industry standards and client requirements.
- Consulted with business partners to clarify and help define project requirements, business case and statement of work.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Analyzed project performance data to identify areas of improvement.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Provided leadership and mentorship to team members, fostering a culture for innovation, collaboration and continuous learning.
Project Manager
Tata Consultancy Services Limited
Uruguay
04.2015 - 01.2016
- Responsible for submitting the Statement of Understanding, Statement of work, Resource Planning, Project Plan and planning schedule, Project Estimation,negotiations regarding the quotation, Risk Mitigation and Project Presentation and delivery.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Implemented Agile Scrum Methodology from scratch transformed the development of product lifecycle from Waterfall model to Agile mindset;
- Worked on Agile Scrum board to track all the stories, sprint,retrospective,refinement, daily stand up and ensuring all the ceremonies and artifacts in place.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project progress, identified risks and took corrective action as needed.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
Technical Lead
Wipro Technologies Limited
Bengaluru, India
05.2010 - 04.2015
- Championed the adoption of cloud-based technologies to scale applications efficiently while maintaining security compliance standards.
- Managed Services for Test Automation Projects to various clients like Goldman Sachs, Netapp, FICO, Wells Fargo India Solutions.
- Evaluated and adopted new technologies to address changing industry needs.
- Managed vendor relationships, resulting in streamlined communication, timely delivery of services, and cost savings.
- Improved software development processes by introducing Agile methodologies and promoting cross-functional collaboration.
- Collaborated with product managers, designers, and business stakeholders to define project requirements, ensuring alignment with organizational goals.
- Increased application stability by regularly monitoring performance metrics, addressing bottlenecks proactively to minimize downtime occurrences.
- Ensured smooth application updates through rigorous regression testing before each release cycle.
Automation QA Engineer
Pivotal Corporation –CDC Software-currently Aptean
Bengaluru, India
02.2007 - 05.2010
Trainee QA Engineer
Puravankara Projects Limited
Bengaluru, India
06.2005 - 10.2006
Technical Support Representative
Accenture Services Pvt.Ltd
Bengaluru, India
07.2004 - 05.2005
Education
Master of Science - Business Analytics
Birla Institute Of Technology
Pilani, India 04.2001 -
Executive General Management Programme
IIM
Bengaluru, India11.2021
Bachelor of Engineering - Civil Engineering
Bangalore Institute of Technology
Bengaluru, India 04.2001 -
Skills
Global Service Delivery
undefinedCertification
Certified Scrum Master
Accomplishments
- Bronze Award : Issued by 6th CII National
Competition-Digitalization Robotics & Automation
(DRA) organized by the Confederation of Indian
Industries (CII)in Mar 2022 - 4th Topper Executive General Management
Program, IIM Bangalore - KPMG Super Team Award
- KPMG Applaud- Onsite recognition Award
Interests
Timeline
Manager- ServiceNow Product Portfolio
KPMG Global Services Private Limited
06.2020 - Current
Project Manager
Crediwatch
12.2019 - 05.2020
Project Manager
Tata Consultancy Services Limited
04.2015 - 01.2016
Technical Lead
Wipro Technologies Limited
05.2010 - 04.2015
Automation QA Engineer
Pivotal Corporation –CDC Software-currently Aptean
02.2007 - 05.2010
Trainee QA Engineer
Puravankara Projects Limited
06.2005 - 10.2006
Technical Support Representative
Accenture Services Pvt.Ltd
07.2004 - 05.2005
Master of Science - Business Analytics
Birla Institute Of Technology
04.2001 -
Bachelor of Engineering - Civil Engineering
Bangalore Institute of Technology
04.2001 -
Executive General Management Programme
IIM
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