Priyakanta Khatua
Bengaluru
Summary
Finance professional with 12+ years of experience across Order to Cash (O2C), Billing, and Project Accounting within Shared Service Center, GCC, and BPO environments. Proven people leader with deep expertise in end-to-end Order-to-Invoice processes, complex billing scenarios, dispute management, and control governance. Strong track record of driving SLA performance, leading high-performing teams, managing stakeholders across geographies, and embedding data-driven continuous improvement culture. Hands-on experience with SAP and operating within robust risk and compliance frameworks.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Assistant Manager
GlaxoSmithKline Asia Pvt. Ltd
03.2021 - 08.2025
- Managed billing operations across multiple legal entities, including invoicing, complex billing and dispute management.
- Led a team of 12 Senior Analyst and Billing Specialists, driving effective resource planning, workload balancing and performance management.
- Achieved & sustained >99% SLA adherence and first-time-right billing accuracy through data-driven insight and structured governance.
- Conducted root-cause analysis on recurring billing disputes, implemented preventive controls, and reduced repeat issues through process corrections and master data fixes.
- Partnered with Collections and Customer Service teams to resolve invoice disputes within SLA, supporting faster cash realization.
- Provided regular, concise performance updates to senior stakeholders, highlighting risks, trends, and mitigation plans.
- Maintained strong Risk & Control governance, authoring and updating SOPs, and control documentation, supporting 100% audit compliance with zero major findings.
- Drove continuous improvement initiatives, partnering with Global Process Owners to standardize and harmonize billing processes across regions.
- Led onboarding and mentoring initiatives, reducing new hire ramp-up time by ~30% and strengthening overall team capability.
OTC Specialist
Diageo Business Services India Pvt Ltd
01.2017 - 02.2021
- Supported AR Billing and Order Management operations for the Europe region, including invoice generation and dispute management.
- Played a key role in transitioning and stabilizing O2I process for the Europe region within 4-6 months ensuing seamless service delivery post-transition.
- Acted as primary escalation point for billing and invoice disputes, improving resolution timelines and customer satisfaction.
- Ensured compliance with organizational policies, accounting standards and control requirements.
- Supported CARM, GAR and compliance audits, contributing to zero to major audit findings across review cycles.
- Collaborated closely with AR, Collections and Finance teams to resolve discrepancies and prevent recurrence.
Senior Project Accounting analyst
Oracle India Pvt Ltd
08.2015 - 12.2016
- Managed end-to-end project accounting including lifecycle from project setup through closure for fixed price and Time & Material projects for consulting line of business.
- Executed accurate revenue recognition and customer invoicing in line with contractual terms and milestones, ensuring compliance with accounting policies.
- Managed credit memos, rebills, and invoice adjustments, resolving billing discrepancies and supporting timely collections.
- Monitored unbilled and unearned revenue to support accurate financial reporting.
Process Associates
ContinuServe Softech India Pvt Ltd
05.2013 - 08.2015
- Executed high-volume billing operations with strong focus on accuracy, timeliness and compliance.
- Co-ordinated with AR and Collection teams to resolve billing discrepancies and disputes
- Performed billing reconciliation, adjustments, cancellations and reissuances.
- Prepared operational billing reports highlighting volumes, turnaround times and exceptions.
Education
MBA - Finance & Marketing
Trident Academy of Technology, BPUT
Bhubaneswar01.2012
+3 Commerce (Hons) - undefined
Bhadrak Autonomous College
Bhadrak, Odisha01.2009
Skills
Order-to-Invoice
Declaration
I hereby declare that the above-mentioned information is correct to my knowledge, and I bear the responsibility for the correctness of the above-mentioned particulars. Date: Place: Bangalore Priyakanta Khatua
Personal Information
- Gender: Male
- Marital Status: Married
- Date of Birth: 3rd FEB, 1988
- Languages known: English, Hindi, Odia
Present Address
Munnekolala, Marathahalli, Bengaluru, Kamarka-560037
Timeline
Assistant Manager
GlaxoSmithKline Asia Pvt. Ltd
03.2021 - 08.2025
OTC Specialist
Diageo Business Services India Pvt Ltd
01.2017 - 02.2021
Senior Project Accounting analyst
Oracle India Pvt Ltd
08.2015 - 12.2016
Process Associates
ContinuServe Softech India Pvt Ltd
05.2013 - 08.2015
+3 Commerce (Hons) - undefined
Bhadrak Autonomous College
MBA - Finance & Marketing
Trident Academy of Technology, BPUT