Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Priyal Porwal

Priyal Porwal

Noida

Summary

Experienced Customer Success Manager with a demonstrated history of working in the information technology and services industry. Skilled in Customer Relationship Management (CRM) and Escalation Handling, Email Marketing, Marketing Automation, Training Delivery, Account Management. Focused on delivering value to drive client retention and expanding recurring revenue. Conducted various training programs to increase the system usage and client satisfaction

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Trackier
Noida
03.2023 - Current
  • Oversaw key customer relationships to close strategic opportunities.
  • Monitored KPIs to assess customer engagement.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Compiled customer feedback for cross-functional departments to improve product or service features.
  • Demonstrated and explained product features and benefits to overcome customer objectives.

Associate Manager Customer Success

Meritto
Gurugram
01.2022 - 01.2023
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement for our partners
  • Met with customers to discuss best practices and drive outcomes.
  • Developed and established new relationships to drive company growth.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Designed processes to drive results and identify improvements.

Product Consultant

Meritto
Gurugram
05.2021 - 12.2022
  • Providing assistance to customers, helping find needed products and introducing new offerings
  • Demonstrated how to properly use and apply products, enabling customers to learn about features
  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity
  • Review the institutions current process, identifying its gap areas, taking a consultative approach in helping clients overcome issues and achieve goals
  • Client Retention & growth through consultative approach and establishing trust among them
  • Organizing various review meeting with our partners, discussing the growth plan
  • Coordinating with various department to ensure deliverables are on time

Customer Success Analyst

Meritto
Gurugram
02.2020 - 04.2021
  • Created documentation and reports for client process performance meetings.
  • Assessed client data from reports to better understand possible renewal risks.
  • Supervised introduction of new clients to company, proactively managing relationships from day one to drive long-term success.

Education

PGDM - Marketing & Finance

Jaipuria Institute of Management, Indore (M.P)
Indore
01.2020

B. Com -

M.P Bhoj Open University
01.2017

Skills

  • Customer Retention
  • Project Management Abilities
  • Microsoft Office (Excel, Power Point Word)
  • Analytical Skills
  • Customer Account Management
  • Report Analysis
  • Training and Mentoring

Certification

Microsoft excel, 09/2018

Timeline

Assistant Manager

Trackier
03.2023 - Current

Associate Manager Customer Success

Meritto
01.2022 - 01.2023

Product Consultant

Meritto
05.2021 - 12.2022

Customer Success Analyst

Meritto
02.2020 - 04.2021

PGDM - Marketing & Finance

Jaipuria Institute of Management, Indore (M.P)

B. Com -

M.P Bhoj Open University

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Priyal Porwal