Priya M
Sr. Associate
Devanahalli
Summary
5.7 Years of Experience in client servicing within a mortgage, warehouse lending and loan servicing, risk analysis and financial operations. Proactive in learning the process and delivering the best results in the given period of time. Aiming for a superior position in a dynamic work environment where experience and professionalism are valued and required as means for attaining company success.
Overview
6
6
years of professional experience
Work History
Sr. Associate- Loan Operations and Servicing
Coforge BPS
09.2024 - Current
- Achieved timely and accurate management of commercial loan pipeline through effective prioritisation strategies.
- Enhanced transparency and trust in commercial lending operations, fostering stronger stakeholder relationships.
- Secured successful coordination of wire disbursements to settlement agents by verifying wire instructions through robust call-back procedures and dual control processes, significantly reducing fraud risk.
- Delivered streamlined loan servicing operations and improved efficiency through strategic project support for management.
- Ensured meticulous handling of complex fund flow and settlement instructions, resulting in reduced errors.
- Conducted comprehensive due diligence on mortgage lenders and settlement agents, effectively reducing instances of fraud.
- Executed random and targeted audits on loans funded via warehouse line, reinforcing compliance and operational integrity.
Associate- Mortgage and Loan Servicing
OCWEN FINANCIAL SERVICES PRIVATE LIMITED
03.2022 - 01.2024
- Assisted in processing figures for foreclosure department.
- Supported multiple sub-processes including judgement figures, payoff figures, reinstatement figures, and bankruptcy figures.
- Conducted thorough review and execution of necessary documentation to facilitate timely submission of claims to HUD.
- Addressed inquiries promptly and accurately while effectively communicating with attorney firms, clients, investor departments, and external services within a 24-hour turnaround time.
- Managed daily emails, ensuring responses within 24–48 hours.
- Monitored multiple daily reports, addressing work group issues, and coordinating communication with internal and external parties regarding loan accounts.
- Collaborated with attorney relationship managers and firms to devise strategies for improving firm performance.
- Gathered required documentation including internal payoff statements and transaction histories for bankruptcy filings.
Associate- Loan Origination
SLK Global Solutions Pvt. Ltd
02.2020 - 01.2022
- Assisted in processing mortgage applications for clients in the UK.
- Supported clients with inquiries via email, ensuring timely responses to queries.
- Verified legal documents for mortgage eligibility and accuracy.
- Maintained daily reports on borrower accounts and application status.
- Calculated debt-to-income ratios based on provided income and expenses.
- Checked credit report details to confirm accuracy and compliance with guidelines.
- Conducted a thorough verification of income and asset documentation for mortgage processing.
- Organized critical and non-critical documents for loan purchase readiness.
- Facilitated workflow management within the team to ensure smooth operations.
- Collaborated with business partners for clarification on documentation requirements.
Education
Bachelor of Commerce - Financial Management
Bangalore University
Bangalore 04.2001 -
Skills
Time management and multi-tasking
Customer service and communication
Risk analysis
Quality check and document review
Microsoft excel and PowerPoint presentation
Tally ERP 09
Languages
- English
- Kannada
- Telugu
- Tamil
- Hindi
Timeline
Sr. Associate- Loan Operations and Servicing
Coforge BPS
09.2024 - Current
Associate- Mortgage and Loan Servicing
OCWEN FINANCIAL SERVICES PRIVATE LIMITED
03.2022 - 01.2024
Associate- Loan Origination
SLK Global Solutions Pvt. Ltd
02.2020 - 01.2022
Bachelor of Commerce - Financial Management
Bangalore University
04.2001 -