Priyam Borah

• Managed end-to-end recruitment lifecycle, aligning talent acquisition with organizational goals and culture.
• Designed training programs and onboarding frameworks to enhance productivity and employee retention.
• Led comprehensive onboarding initiatives that reinforced organizational values and performance standards.
• Coordinated high-level administrative operations and strategic communications as Executive Assistant to CEO.
• Supported growth through marketing coordination, community outreach, and stakeholder engagement initiatives.
• Ensured compliance with NABH documentation and quality assurance processes in healthcare environments.
• Delivered compassionate counseling to blood donors, prioritizing ethical practices and donor well-being.

Worked as Social Worker cum Data Entry Manager for the Pediatric Oncology Project at GMCH under the supervision of the Head, Department of Clinical Haematology, in collaboration with Aroh Foundation.

Duties and Responsibilities:

• Provided comprehensive pediatric oncology patient counselling and adult oncology counselling, offering emotional, psychological, and social support to patients and their families throughout the treatment process.
• Delivered emotional and crisis support, addressing anxiety, stress, and coping challenges associated with cancer diagnosis and treatment.
• Assisted families with financial counselling and coordinated financial aid through hospitals, trusts, and non-governmental organizations to ensure uninterrupted treatment.
• Guided patients and caregivers in navigating hospital systems, treatment protocols, admissions, follow-ups, and referrals.
• Managed and maintained the IPOI database, ensuring accurate data entry, regular updates, data analysis support, and strict confidentiality standards.
• Coordinated blood donation drives and ensured timely availability of blood and blood components for pediatric and adult oncology patients.
• Acted as a liaison between doctors, nurses, social organizations, and patient families to ensure holistic patient care.
• Organized and facilitated patient awareness programs, counselling sessions, and recreational activities to improve patient engagement, morale, and overall well-being.
• Maintained detailed patient records, reports, and documentation in compliance with institutional and ethical guidelines.
• Provided continuous follow-up support to patients and families during treatment, recovery, and referral stages.

Worked as Social Worker cum Data Entry Manager for the "Capacity Building for Pediatric Oncology Project at GMCH"under the supervision of the Head, Department of Clinical Haematology, in collaboration with Jivdaya Foundation (International NGO, Texas, USA).

Duties and Responsibilities:

• Provided comprehensive pediatric oncology patient counselling and adult oncology counselling, offering emotional, psychological, and social support to patients and their families throughout the treatment process.
• Delivered emotional and crisis support, addressing anxiety, stress, and coping challenges associated with cancer diagnosis and treatment.
• Assisted families with financial counselling and coordinated financial aid through hospitals, trusts, and non-governmental organizations to ensure uninterrupted treatment.
• Guided patients and caregivers in navigating hospital systems, treatment protocols, admissions, follow-ups, and referrals.
• Managed and maintained the IPOI database, ensuring accurate data entry, regular updates, data analysis support, and strict confidentiality standards.
• Coordinated blood donation drives and ensured timely availability of blood and blood components for pediatric and adult oncology patients.
• Acted as a liaison between doctors, nurses, social organizations, and patient families to ensure holistic patient care.
• Organized and facilitated patient awareness programs, counselling sessions, and recreational activities to improve patient engagement, morale, and overall well-being.
• Maintained detailed patient records, reports, and documentation in compliance with institutional and ethical guidelines.
• Provided continuous follow-up support to patients and families during treatment, recovery, and referral stages.

• Provided academic and career guidance to MSW and BSW students, promoting active learning and professional growth.
• Delivered lectures and specialization papers in Human Resource Management, Community Development, and Medical & Psychiatric Social Work.
• Guided students through research projects, including proposal development and research tool design.
• Assessed student performance through assignments, examinations, and presentations, providing constructive feedback.
• Coordinated fieldwork activities, rural camps, and community exposure programs to enhance practical learning.
• Conducted internal assessments and maintained comprehensive academic and examination records.
• Facilitated student professional development by organizing internships, workshops, and networking opportunities.

• Addressed customer inquiries via phone, email, and chat, providing accurate information on local businesses.
• Retrieved and verified business data from internal and external sources to ensure completeness.
• Assisted businesses in listing or updating information on the Just Dial platform for accuracy.
• Managed high volumes of calls with professional communication, escalating complex issues as needed.
• Updated and maintained internal databases, removing outdated entries to enhance search efficiency.
• Followed up with users to confirm resolution of queries and recorded feedback for improvement.
• Ensured compliance with company guidelines on data privacy and customer confidentiality.
• Coordinated with field teams for real-time updates and follow-ups related to service listings.