Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Priyam Chitransh

Bangalore

Summary

Dynamic professional with a proven track record at Adobe, excelling in customer success and technical troubleshooting. Adept at enhancing user experience through effective onboarding and retention strategies. Skilled in CRM systems and stakeholder communication, driving process improvements that elevate customer satisfaction and engagement.

Overview

6
6
years of professional experience
4
4
Certifications

Work History

Support & Success Associate

Edmingle
05.2025 - Current
  • Manage customer support tickets and ensure timely resolution using CRM tools.
  • Support customer onboarding, product adoption, and user communication.
  • Coordinate with internal teams to resolve escalations and improve customer satisfaction.

Content Developer & Strategist

JVs IAS Coaching Centre
06.2022 - 12.2022
  • Developed and edited educational content for UPSC CSE aspirants.
  • Ensured clarity, structure, and accuracy in long-form learning materials.

Technical Consultant

Adobe
01.2022 - 06.2022
  • Provided technical assistance and configuration guidance to customers.
  • Translated technical information into clear, user-friendly communication.

Associate

HCL
06.2020 - 01.2022
  • Supported enterprise customers using ServiceNow and CRM platforms.
  • Maintained documentation quality and adherence to service standards.

Education

Master of Arts (M.A) -

Indira Gandhi National Open University (IGNOU)
Delhi
02.2026

Bachelor of Technology (B.Tech) - Information Technology

KN Modi College of Engineering & Technology
Ghaziabad
01.2020

Skills

  • Customer success and support
  • Customer onboarding and retention
  • Content evaluation and editing
  • Technical troubleshooting
  • CRM and ticketing systems
  • Stakeholder communication
  • Process improvement
  • SaaS and cloud support
  • MS Office (Word, Excel, PowerPoint)
  • WordPress
  • Canva
  • Figma
  • Dashwave

Certification

Customer Service Foundations

Timeline

Support & Success Associate

Edmingle
05.2025 - Current

Content Developer & Strategist

JVs IAS Coaching Centre
06.2022 - 12.2022

Technical Consultant

Adobe
01.2022 - 06.2022

Associate

HCL
06.2020 - 01.2022

Master of Arts (M.A) -

Indira Gandhi National Open University (IGNOU)

Bachelor of Technology (B.Tech) - Information Technology

KN Modi College of Engineering & Technology
Priyam Chitransh