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Priyam Ghosh
Manager - Sales & Operations
Guwahati
Summary
Driven by a results-focused approach, I leveraged strategic planning and team leadership at Reliance Retail to drive business growth and operational efficiency. Expert in workforce management and business development, I achieved significant market expansion and cost reduction, enhancing customer satisfaction and staff development. My tenure is marked by a consistent record of surpassing performance goals.
Overview
17
17
years of professional experience
Work History
Manager- Sales & Operations
Reliance Retail
09.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- As a store manager for Metro Cash & Carry India Limited (part of Reliance Retail), achieving a healthy and sustainable business volume of 3 Cr. Per month, with a team of 14 On-Roll and 35 3PL staff.
Manager - Geography Operations
Reliance Retail
03.2022 - 08.2023
- While being in Jio-Mart B2B E-Commerce, a new grocery business in the Asansol and Durgapur business area, as a Manager for Geography Operations, I managed a super energized team of 5 Team Leads, 4 Sr CSOs, and 50 TPs with a T/O of 5Cr. Having business penetration in more than 5K Kirana, HoReCa, and Institutional Merchants.
- Working hand to hand with other support teams like Category, Replenishment, FC, HR, and Last Mile for smoother daily operations.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Alongside setting a new business segment called Supply Chain Partner (SCP) for rural penetration for entire Jharkhand business cluster, having a T/O of 1.5Cr.
Senior Sales Manager
Richer Lands Agro India Pvt. Ltd.
10.2020 - 06.2021
- Worked as a Senior Sales Manager in Richerlands Agro India Pvt Ltd in Kolkata and South Bengal, setting up the business for a new brand in West Bengal from October 2020 to June 2021.
- Taking the business up to 40 Lacs with 11 business partners, despite the COVID-19 pandemic situation.
- Working with cross-functional teams like HR, Production, and Transport for recruiting a strong team to drive business and timely production of goods and delivery to our customers to meet their needs.
Area Sales Manager
Ganesh Grains Ltd.
03.2018 - 10.2020
- Worked as an Area Sales Manager in Ganesh Grains Ltd. In North Bengal and part of South Bengal from March 2018 to October 2020.
- Taking the business growth up to 15%, with a consistent business of 4.5Cr. Per month.
- Setting a new business partner for additional business.
- Started a new business in Sikkim.
Senior Sales Officer
Johnson & Johnson
03.2016 - 02.2018
- Worked as a Senior Sales Officer in Johnson & Johnson Pvt. Ltd. In both parts of South Bengal and North Bengal, from March 2016 to February 2018.
- Working in the Consumer Products division, looking primarily at the baby segment, women's hygiene, and energy drinks.
- Awarded with Baby Champion Pan India with the highest growth in the baby segment in 2016.
Territory Sales Officer
Hindustan Unilever Limited, HUL
01.2010 - 03.2016
- Worked as a Territory Sales Officer in Hindustan Unilever Ltd throughout Eastern India from January 2010 to March 2016.
- Worked in different segments like Water division, Main Line division for both Urban and Rural business.
- Consistent performance throughout the Journey, and being awarded with best performer in both Execution and Growth parameter in East India in 2014 and 2015, respectively.
- Had done successful relaunches of brand like Fair & Lovely, Ponds Talc, Pepsodent.
- Worked on a project called PROJECT EXPRESS from 2011-2012 in Jharkhand to provide new sources of income to our rural business partners using our well-known SHAKTI business model.
- Had been awarded the best Sales Executive (Pan India) in 2012 for the successful completion of this project.
Sales Executive
HDFC Bank
06.2007 - 11.2009
- Started career as a Sales Executive in HDFC Bank in Kolkata from June 2007 to November 2009.
- Working with generating leads and closing calls by opening new accounts for the bank.
Education
Bachelor of Commerce - Financial Accounting
Vinoba Bhabhe University
Jharkhand 04.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Business Development
Workforce Management
Staff Development
Time Management
Software
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Interests
Travelling
Sports
Watching Movies & Series
Timeline
Manager- Sales & Operations
Reliance Retail
09.2023 - Current
Manager - Geography Operations
Reliance Retail
03.2022 - 08.2023
Senior Sales Manager
Richer Lands Agro India Pvt. Ltd.
10.2020 - 06.2021
Area Sales Manager
Ganesh Grains Ltd.
03.2018 - 10.2020
Senior Sales Officer
Johnson & Johnson
03.2016 - 02.2018
Territory Sales Officer
Hindustan Unilever Limited, HUL
01.2010 - 03.2016
Sales Executive
HDFC Bank
06.2007 - 11.2009
Bachelor of Commerce - Financial Accounting
Vinoba Bhabhe University
04.2001 -