Priyamvadha Sridhar

• Provide Technical Support on Application and Configuration for Hogarth SaaS product with global customer footprint on 24x5 operational environment.
• Provide timely response and resolution for customers with SLA management & tracking
• Own, resolve and restore technical and operational issues with Root Cause Analysis (RCA) of incidents.
• Debugging, troubleshooting and testing the software and Application issues. Ability to reproduce and resolve in lower environments before applying changes in production environments.
• Conduct periodic customer cadence call to review the tickets history and improvement process for customer environment.
• Review support tickets to ensure all relevant end user and issue / Incident information is included
• Prioritized and respond to tickets as required, escalating to 2nd and 3rd line teams where necessary
• Track incident progress through to resolution, updating key stakeholders as necessary.
• Record, track and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Contributed to project success by providing expert application support during all phases of implementation and rollout activities.
• Conducted root cause analysis to identify recurring issues, implementing corrective actions to prevent future occurrences.
• Increased team productivity by implementing best practices and standard operating procedures for application support tasks.
• Developed customized reports for management review, enabling data-driven decision making related to application performance.
• Collaborated with cross-functional teams to implement effective solutions, improving overall application efficiency.

· Receive, analyze, troubleshoot, replicate, and resolve complex customer issues, post-implementation, with a goal to aide in customer success and retention.

· Provide rapid response and resolution to complex customer incidents within the SLA requirements Interacts with customers, company sales and/or service representatives via email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions.

· Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.

· Updates databases with status of returned materials issues and accounts for returns inventory.

· Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

· Assist with a variety of operational projects such as monitoring customer production environments.

· Ability to gather issue details, identify problems, mediate issues, develop solutions, and implement a course of action. Deadline and detail-oriented, with the ability to juggle multiple customers and projects simultaneously.

· Develop, implement, and manage end-to-end email campaigns, including planning, targeting, segmentation, set-up, testing, and deployment.

· Monitor and analyze the performance of email campaigns, providing insights and recommendations for continuous improvement.

· Collaborate with the marketing team to develop effective email marketing strategies aligned with overall business goals.

· Conduct market research to stay abreast of industry trends and competitor activities, incorporating findings into email strategies.

· Manage and maintain the email subscriber database, ensuring data accuracy and compliance with relevant regulations.

· Implement segmentation strategies to personalize and target email communications based on customer profiles and behaviors.

· Work closely with content creators to develop compelling and engaging email content.

· Optimize email content for deliverability, engagement, and conversion, keeping abreast of industry best practices.

· Implement and optimize marketing automation workflows to streamline and enhance the efficiency of email campaigns.

· Leverage automation tools to nurture leads, improve customer retention, and drive overall campaign success.

· Generate regular reports on the performance of email campaigns, providing actionable insights to improve key metrics.

· Utilize analytics tools to assess the success of campaigns and adjust strategies accordingly.

Built strong relationships with clients, leading to increased customer satisfaction and repeat business.

• Develop inventive solutions, including content management and maintenance for the brand's digital platforms.
• Create and manage Google Ads campaigns, including search, display, and video ads, in alignment with the marketing objectives.
• Monitor ad performance, adjust bids, and optimize ad copy for maximum ROI
• Conduct thorough keyword research to identify high-impact keywords and negative keywords to enhance campaign performance.
• Effectively manage the budget for Google Ads campaigns, ensuring that spending aligns with objectives and KPIs.
• Monitor, analyze, and report on campaign performance using Google Analytics and other relevant tools.
• Conduct on-page optimization, including keyword placement, meta tags, and content improvements.
• Perform regular SEO audits to identify areas for improvement and track website performance in search engines.