Chengappa Moodera Uthappa
No: 71, 'KHUSHI', 6th Cross, Pillegowda Layout, Ramachandrapura, Bengaluru,KA
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Overview
14
14
years of professional experience
Work History
Area Manager of Operations
Devyani International Pvt. Ltd. (Pizza Hut)
2021.11 - Current
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Travel to over 10 locations per week to manage each store and perform reviews of individual managers and employees.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed processes to save on costs and prevent losses.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
Area Manager
Amazon Pvt. Ltd.
2016.08 - 2020.08
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Developed and implemented strategies to improve customer service .
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Optimized team performance with newly implemented sales and merchandising procedures.
Senior Retail Sales Associate
Rivoli Group
2012.12 - 2016.05
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Restaurant Manager
Yum Restaurants Pvt. Ltd. (KFC)
2010.06 - 2012.06
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Hotel Management - Hotel Management
Army Institute of Hotel Management & Catering Tech
Bengaluru, India06.2010
Skills
- Workforce Planning
- Operational Efficiency
- Strategic Planning
- Standard Operating Procedures
- Compliance Management
- Budget Knowledge
- Sales Strategies
- Inventory Monitoring
PERSONAL DETAILS :
Date of Birth : 04 February, 1988
Martial Status : Single
Languages Known : English, Hindi, Kannada & Kodava
Timeline
Area Manager of Operations
Devyani International Pvt. Ltd. (Pizza Hut)
2021.11 - Current
Area Manager
Amazon Pvt. Ltd.
2016.08 - 2020.08
Senior Retail Sales Associate
Rivoli Group
2012.12 - 2016.05
Assistant Restaurant Manager
Yum Restaurants Pvt. Ltd. (KFC)
2010.06 - 2012.06
Bachelor of Hotel Management - Hotel Management
Army Institute of Hotel Management & Catering Tech
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