Priyanga Ravindran
Senior Outbound Product Manager
Coimbatore
Summary
Senior Product Manager, offering 9 years of success in product roadmap development, market research, and data analysis. Highly skilled in identifying opportunities to maximize revenue. Techno Functional ServiceNow Consultant with strong knowledge of the ServiceNow platform, industry trends, and the challenges organizations are facing today.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Senior Outbound Product Manager
ServiceNow
01.2023 - Current
- Expertise in HR service delivery and Legal within the Employee Workflows product suite
- I leverage my understanding of customer needs and product capabilities to drive impactful product adoption and user success
- Responsibilities:
- Spearheaded customer engagement: Led customer calls to demonstrate product value, address inquiries, and drive adoption
- Increased sales by 30%
- Lead content translation: Led effort to translate entire Employee Workflows solution suite into multiple languages
- Owned product demo sectors: Managed development and delivery of compelling product demos for Legal and HR service delivery solutions within Employee Workflows
- Collaborated with product leads: Partnered closely with product leads to translate feature value into engaging narratives for solution consultants
- Managed third-party integrations: Coordinated with third-party translation teams to ensure seamless content localization
- Automated workflows: Streamlined translation process by automating data exchange between ServiceNow and third-party systems
- Championed innovation: Continuously explored and implemented innovative solutions to automate data generation and streamline processes.
Senior Software Engineer
ServiceNow
11.2021 - 12.2022
- Collaborate on new features: Work closely with cross-functional teams to translate product requirements into actionable designs and implementations
- Provide technical insights and guidance throughout development lifecycle
- Craft impactful demos: Design and develop compelling demos that effectively showcase functionalities and benefits of products like Workplace service delivery and Experience packs
- Generate realistic demo data mirroring real-world scenarios
- Boost consultant efficiency: Build innovative tools that automate tasks and streamline workflows, increase solution consultants to efficiently prepare for customer demos
- Managed over 50 customer calls per day
Infra Specialist
Cognizant Technology Solutions
03.2021 - 10.2022
- Acting as DevOps engineer to develop and manage application code, user interface, integrations, QA and deployments
- Working in Agile Environment to integrate ServiceNow with Kafka to sync CMDB records using Avro Schemas
- Creation of ATFs, migrating updates from Dev to QA, QA to Prod, and handing upgrades.
Senior Associate Consultant
Infosys Ltd
11.2019 - 02.2021
- Extensively worked on Bidirectional Ticketing Integrations and integrations with Flow Designer
- Led and developed external integrations of ServiceNow with PolyCloud, Qualtrics, Ariba, Concur and Success Factor
- Created, maintained, and set up Agent workspace for scoped applications.
Associate Consultant
Infosys Ltd
10.2018 - 10.2019
- Analyze reusable components and structuring HR Architecture
- Designed, developed and maintained HRSD solution
- Worked on creation of Virtual Agent, HR portal, Onboarding/Off boarding lifecycle events.
Senior Software Engineer
Infosys Ltd
02.2015 - 09.2018
- Developed and maintained ITSM modules including Incident Management, Change Management, Knowledge Management as per OOB Standands
- Created PoCs for demos on ITSM modules for new clients
- Worked on defects and user stories.
Education
E-Management Development Program: Chief Product Officer -
Indian Institute of Management Kozhikode - IIMK - Kozhikode
01.2024 - 05.2024
Bachelor of Technology: Information Technology - undefined
KTVR KPET - Coimbatore
03.2010 - 05.2014
Skills
Inbound Product Managementundefined
Certification
ServiceNow Certified System Administrator
Timeline
E-Management Development Program: Chief Product Officer -
Indian Institute of Management Kozhikode - IIMK - Kozhikode
01.2024 - 05.2024
Senior Outbound Product Manager
ServiceNow
01.2023 - Current
10/01/22, Certified for ITIL 4 Foundation
10-2022
Senior Software Engineer
ServiceNow
11.2021 - 12.2022
ServiceNow Certified System Administrator
08-2021
07/01/22, Micro Certifications on ServiceNow - Micro Certifications on ServiceNow Performance Analytics, Virtual Agent, Predictive Intelligence, Platform Subscription model, ATF, Virtual Agent, Agile and Test management Implementation, Flow Designer, IntegrationHub
07-2021
Infra Specialist
Cognizant Technology Solutions
03.2021 - 10.2022
ServiceNow Certified Application Developer
01-2021
Senior Associate Consultant
Infosys Ltd
11.2019 - 02.2021
Associate Consultant
Infosys Ltd
10.2018 - 10.2019
Senior Software Engineer
Infosys Ltd
02.2015 - 09.2018
Bachelor of Technology: Information Technology - undefined
KTVR KPET - Coimbatore
03.2010 - 05.2014
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