PRIYANGAA MARY
CHENNAI
Summary
Customer Service Manager in Trade Finance (ICICI BANK LTD) with a track record of managing a wide variety of customer service issues quickly and efficiently. Seasoned customer service specialist with background in providing advice on diverse customer situations. Looking to take a dedicated
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Manager
ICICI BANK LTD
01.2018 - 09.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
- Pitching right products for existing and new clients and increase business opportunity for bank .
- Encouraging clients to start transaction through digital mode
- Engaged with customers to build rapport and loyalty
Education
Diploma in Post Graduate - Banking
Manipal Academy
Bangalore04.2018
Bachelor of Engineering - Computer Science Engineering
Anjalai Ammal Mahalingam Engineering College
Kovilvenni04.2016
Skills
- Focused on customer satisfaction
- Schedule coordination
- Deadline-oriented
- Customer Service
- Microsoft Excel
- Industry Trends
- Exceptional Telephone Etiquette
- Customer Relationship Management (CRM) Software
Certification
Certified in NISM Series V-A Distributor
Certified in Computer Application
Certified in IRDA ( insurance agent )
Languages
Tamil
Advanced (C1)
English
Advanced (C1)
Malayalam
Beginner (A1)
Timeline
Customer Service Manager
ICICI BANK LTD
01.2018 - 09.2020
Diploma in Post Graduate - Banking
Manipal Academy
Bachelor of Engineering - Computer Science Engineering
Anjalai Ammal Mahalingam Engineering College
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