Priyank Abhineet

At Jio-BP, I lead operations for the Wild Bean Café brand across India, focusing on Operator management, cost control, and strategic store expansions. My responsibilities span across managing a vast network of stores, ensuring seamless operations, and implementing strategies to improve both customer satisfaction and financial performance.

• Operations Leadership: Spearheaded operations for over 100+ Wild Bean Café outlets pan-India and 18 Standalone Wild Bean Café across corporate offices (Infosys, Reliance, BP), metro stations, malls, and high-street locations, achieving a 15% improvement in operational efficiency.
• Payment, Payroll & Operator Management: Managed operator payments worth ₹50M+ annually via SAP with 100% payment accuracy. Handled payroll for a team of 100+ employees, maintaining smooth operator relationships and ensuring salary and procurement efficiency.
• New Store Launches: Successfully launched 10+ new stores annually, identifying high-potential locations, coordinating with project teams, and ensuring 100% on-time store setup and compliance.
• Customer Experience Enhancement: Boost customer satisfaction scores by 20% through initiatives like the Voice of Customers (VoC)program, leveraging actionable feedback to enhance service offerings.
• Compliance & Audit: Conducted audits across 100+ outlets, achieving 100% compliance with food safety, hygiene, and company standards, mitigating risks, and improving quality benchmarks.
• PNL & Cost Control: Reduced operational costs by 12% YoY, implementing efficient cost-control measures and conducting detailed profit and loss analyses to boost overall profitability.
• Inventory & Cost Control: Optimized inventory processes for 20+ product categories, reducing F&B wastage by 15%while maintaining stock levels across all stores. Introduced Fresh Foods to optimize work load on staff and ensure quick service being offered to customers.
• Team Leadership & Training: Lead and mentor Operators, Area Managers, Store Managers and operational teams, focusing on achieving financial goals. This improved efficiency 20% in performance evaluations.
• Marketing & Promotions: Increased sales by 25% YoY through innovative promotions, local store marketing strategies, and collaboration with marketing teams for events and seasonal campaigns.
• Cross-Functional Collaboration: Collaborate closely with Procurement, Marketing, Projects, Finance, and Accounts Payable departments to ensure seamless coordination for day to day operations, new store setups, inventory management, operator payment and marketing initiatives.
• Data-Driven Decision Making: Utilize data analytics and customer insights to guide business decisions, track store performance, and adapt strategies to optimize sales and operational efficiency.

Lead the expansion of Chinese Wok, a Dine-In and Delivery Restaurant Chain in Pune and Hyderabad with total 15 Dine-in Restaurants and Dark Kitchens.

• Performing the weekly/monthly PNL analysis to evaluate financial position and to clearly communicate expectations and actions to maximize restaurants performance.
• Leading the team of restaurant managers towards effective collaboration and attainment of goals i.e. profits and loss, including food, supply, and labor costs to meet monthly/annual operating budgets.
• Ensuring compliance with the company’s policy and operational guidelines through operational audit, critical audit, night audit and training audit.
• Analyzing and planning restaurant sales level and profitability.
• Organizing marketing activities, such as promotional events and discount schemes.
• Creating and executing plans for sales, profit and staff development.
• Preparing and analyzing various reports related to sales, food cost, wastage, salary fixed/variable, NPS, Guest Service Reports.
• Accountable for overall business plan execution and achievement of the same aligning the available resources in the best possible manner and takes regional/corporate support as and when required to achieve the job context.
• Managing the cost of sales through inventory management system and troubleshoot variances.
• Supporting Business Development team in identifying new locations for restaurant expansion.

-4 Years of work experience in McDonald’s as Restaurant General Manager. Joined the organization in Sept’16, getting promoted to Assistant Manager in Jan’17 and Restaurant General Manager in July’17.

• Effectively Managing and achieving sales target of various business models of McDonald's like McDelivery System, McCafe, In-store sale.
• Developing Quarter Business Plan for McDonald's store that address all business model sales, people and profit and considering different strategies to achieve targets.
• Experienced in opening new McDonald' s store with 1st time offering Table Service in Maharashtra Region with a new concept-“Experience of the Future” and hiring of all new crews and Managers and training them on all required competencies for the new store and new process.
• Setting up business in high competition area of Kharadi, Pune by effective advertising through Banners, Posters and Cycle advertisement activity for business models like McDelivery, McCafe and In-store sale.
• Well experience and oriented in successfully launching of new products in stores with its advertising and hype-creation in local areas thus achieving its targeted in-store business share of 15% sale.
• Working closely with Operational Consultant to ensure brand is effectively penetrating local market and area.
• Consistently ensuring more than 90% customer satisfaction on parameters like quality, service and cleanliness throughout the career.
• Optimizing cost on various controllable parameter like Food Cost, Utility, Man-Hours and outside services and non-controllable like daily water cost to ensure profit target is over achieved
• Associating with different brand partners like Star Bazar, Maxx, H&M and Reliance Mart for distributing of coupons through win-win scheme saving partnership cost.

spacious suites, exceptional hospitality for both business and leisure travelers.

• Managed guest check-ins, inquiries, and concerns, ensuring seamless experiences and quick resolutions.
• Collaborated with departments to deliver personalized services, contributing to smooth front-office operations and guest satisfaction.