Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Priyank Dubey

Team Leader
Ahemdabad

Summary

  • Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals.
  • Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.
  • Excellent trainer and mentor. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success.
  • Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
  • Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills.
  • Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

4
years of professional experience
3
years of post-secondary education

Work History

IMS Group
Ahmedabad

Team Leader
01.2021 - Current

Job overview

  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Leading and managing a team of recruiters to achieve the company's hiring goals.
  • Developing and implementing recruitment strategies and processes to attract top talent.
  • Building relationships with hiring managers to understand their hiring needs and requirements.
  • Source, screen, and interview potential candidates.
    Negotiate salaries, benefits, and other terms of employment.
    Maintaining a strong candidate pipeline through ongoing sourcing efforts.
  • Monitoring and analyzing recruitment metrics to measure the effectiveness of recruitment efforts.
  • Continuously improving recruitment processes to increase efficiency and effectiveness.

IMS Group
Ahemdabad

Senior Technical Recruiter
10.2022 - 01.2023

Job overview

  • Onboarded new hires and set up training.
  • Interviewed candidates using different interview methods and approaches.
  • Sourced and selected applicants for technical positions within company.
  • Wrote and posted technical job descriptions
  • Used Boolean searches to develop applicant portfolios for expected openings.
  • Built relationships with colleges and universities to stay informed on new technical talent.
  • Developed and implemented strategies to identify and source technical talent for multiple industries.
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Referred candidate resumes to customer account managers for evaluation and submission.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Maintaining and developing pipeline of eligible candidates for future open positions.
  • Sourcing the candidates from various sources like job portals, Database references etc.
  • Submit qualified candidates to open job requirements.
  • Performing pre-screening calls to analyze applicants abilities.
  • Maintaining enthusiasm at a fast-paced environment
  • Maintaining and developing pipeline of eligible candidates for future open positions.

    Skills: Human Resources (HR) · Sourcing · Staffing Services · IT Recruitment · English · Recruiting · Technical Recruiting

IMS Group
Ahmedabad

Technical Recruiter
11.2021 - 10.2022

Job overview

  • Coordinated with IT team leaders to forecast hiring needs and department goals.
  • Wrote and posted technical job descriptions
  • Onboarded new hires and set up training.
  • Interviewed candidates using different interview methods and approaches.
  • Maintaining and developing pipeline of eligible candidates for future open positions.
  • Sourcing the candidates from various sources like job portals, Database references etc.
  • Submit qualified candidates to open job requirements.
  • Maintained customer relationships.
  • Performing pre-screening calls to analyze applicants abilities.
    Maintaining enthusiasm at a fast-paced environment

Alpine Health
Ahemdabad

Inside Sales Representative
05.2021 - 11.2021

Job overview

  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Managed friendly and professional customer interactions.
  • Answered customers' questions regarding products, prices, and availability.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Utilized data and analytics to identify target markets and understand customer needs.
  • Monitored industry news and trends to stay up-to-date on competitive landscape.
  • Set up new accounts, established customer credit and set up payment methods.
  • Used CRM software to maintain detailed contact logs and account records.
  • Developed and implemented sales strategies to increase customer loyalty and retention.
  • Marketing for the new client base in USA for the Company.
  • Focusing on current sales & existing customers as well
  • Learned to generate sales in US market.
  • Maintained customer relationships
  • Understood and pitched various products the company carried
  • Maintained enthusiasm at a fast-paced environment

Panchamrut Ent. Pvt. Ltd.
Bharuch

Site Supervisor
06.2019 - 06.2021

Job overview

  • Evaluated team member strengths and assigned tasks based upon expertise and background.
  • Resolved issues between employees and customers using company policies.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Initiated onsite safety program and properly trained team members to decrease injuries.
  • Developed work schedules for team members to maximize shift coverage.
  • Maintained records and logs of work performed and materials and equipment used.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Trained new team members on site policies and procedures.
  • Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
  • Liaised with subcontractors regarding work progress.
  • Troubleshot issues to keep machinery and tools operational.
  • Prioritized and delegated workload based on available materials.
  • Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
  • Oversaw personnel safety and efforts at work site.
  • Identified and eliminated safety risks through additional training.
  • Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Worked with personnel and managers to meet strict timelines.
  • Implemented best practices and safe operating procedures.
  • Enhanced communication between construction management and personnel to facilitate smooth project completion.
  • Assisted managers in interviewing and selecting new workers.
  • Resolved issues among team members to keep employees on task.
  • Provided onsite training to help develop employee skills.

I-Energizer
Noida

Customer Service Representative
10.2018 - 04.2019

Job overview

  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Tracked customer service cases and updated service software with customer information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Implemented and developed customer service training processes.
  • Trained staff on operating procedures and company services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Hi-Tech Institute Of Engineering And Technology
Ghaziabad

Bachelor of Computer Applications from Computer And Information Sciences
05.2017 - 07.2020

University Overview

Skills

    Account management

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Timeline

Senior Technical Recruiter
IMS Group
10.2022 - 01.2023
Technical Recruiter
IMS Group
11.2021 - 10.2022
Inside Sales Representative
Alpine Health
05.2021 - 11.2021
Team Leader
IMS Group
01.2021 - Current
Site Supervisor
Panchamrut Ent. Pvt. Ltd.
06.2019 - 06.2021
Customer Service Representative
I-Energizer
10.2018 - 04.2019
Hi-Tech Institute Of Engineering And Technology
Bachelor of Computer Applications from Computer And Information Sciences
05.2017 - 07.2020

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Priyank DubeyTeam Leader