- I love to play football
- Wants to know about people like to have word with new people
Priyank Hiwase
dewas
Summary
Dynamic Team Leader with expertise in driving team performance and achieving operational targets. Cultivates a motivated work environment through effective coaching, mentoring, and performance reviews. Implements process improvements to enhance service quality and operational efficiency. Results-driven professional with a strong background in customer relationship management and engagement. Delivers high-quality service through proactive problem-solving and effective communication. Drives customer satisfaction by maintaining compliance with service standards and operational procedures. Goal-oriented leader skilled in team supervision and development strategies. Inspires team members to exceed performance goals through regular feedback and recognition initiatives. Focused on fostering a collaborative environment that aligns with organisational objectives.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Team Leader
Micromitti
indore, india
11.2024 - 07.2026
- Led and supervised team operations to meet daily, weekly, monthly targets.
- Assigned tasks, monitored team performance, tracked progress toward objective completion deadlines.
- Conduct regular team meetings, coaching sessions, and performance reviews for employees.
- Trained and mentored new employees on company processes, products, best practices.
- Monitored key performance indicators, tracking productivity trends and strategy impact.
- Assist team members resolving customer issues, providing clear guidance and support.
- Maintain customer satisfaction through consistent quality service delivery standards and processes.
- Prepared daily and weekly performance reports for management review.
- Collaborated with cross-functional teams to refine operational efficiency workflows.
- Motivate team members using regular feedback, recognition, and performance improvement plans.
- Maintained compliance with company policies, quality standards, and operational procedures.
- Managed attendance shift schedules and workload distribution across team members.
- Identified process improvement opportunities to improve team efficiency and service quality.
- Supported recruitment onboarding, scheduling training sessions, and guiding new team members.
- Fostered positive, collaborative work environment supporting organizational goals achievement.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Monitored staff performance and developed improvement plans.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Assisted with team recruitment, interviewing and onboarding.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
Presales Consultant
Bigul
indore, india
08.2023 - 07.2024
- Engaged prospective clients to capture investment goals and financial requirements accurately.
- Explained company stock market products, trading platforms, and investment solutions.
- Conduct product demonstrations, guiding customers through account opening and onboarding steps.
- Generated qualified leads through digital marketing campaigns and referral networks.
- Worked with sales team to convert qualified leads into active clients.
- Built and maintained strong relationships with prospects through regular follow-ups.
- Address customer queries for trading accounts, brokerage plans, and platform features.
- Coordinate operations and customer support teams for smooth client onboarding experience.
- Maintain accurate customer records and sales pipeline using CRM tools.
- Achieved monthly lead conversion and revenue targets while maintaining high customer satisfaction.
- Identify customer pain points, then recommend suitable financial products and services.
- Participate in webinars, client meetings, and promotional campaigns for opportunity generation.
Assistant Manager
ICICI Bank
indore
12.2020 - 12.2022
- Managed retail banking customer portfolio, delivering personalised financial solutions and service continuity.
- Achieved monthly and quarterly sales targets via banking cross-selling and upselling.
- Promoted Casa fixed deposits, recurring deposits, mutual funds, insurance products, loans.
- Conduct proactive outbound calls to identify customer needs and business opportunities.
- Increased customer portfolio value through investment advisory and wealth management solutions.
- Improve customer engagement by resolving service requests within defined turnaround times.
- Maintained complete compliance across KYC, AML, and RBI regulatory guidelines consistently.
- Collaborate with branch teams and specialists to deliver seamless customer service.
- Maintained accurate CRM records and logged customer interactions for efficient follow-up.
- Consistently achieved assigned business and revenue targets with high customer satisfaction.
- Monitored staff performance and developed improvement plans.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
Management Trainee
HDFC Sales
indore
07.2018 - 11.2020
- Generated qualified leads through cold calling, customer referrals, and channel partners.
- Built relationships with builders, brokers, and banking partners to expand opportunities.
- Provided end-to-end home loan support from consultation through loan disbursement.
- Achieved monthly sales targets by promoting home loans and related financial products.
- Coordinated with credit operations and documentation teams for timely loan processing.
- Maintained accurate CRM records and supported KYC and banking compliance checks.
- Conducted regular lead follow-ups to improve conversion and customer satisfaction.
- Supported cross-selling of insurance and financial products based on customer needs.
- Collaborated with senior managers to plan and implement operational strategies.
- Gained knowledge on mentoring, training and managing own staff by shadowing senior staff.
- Learnt problem-solving strategies and conflict management working closely with mentors.
- Monitored financial performance to identify areas requiring cost reduction and resource optimisation.
- Learned cost management skills to increase organisational profitability.
Education
Master of Business Administration - MBA
Medi-caps University
Indore, IN-MP2018
Bachelor of Business Administration - B.COM
DAVV
Indore, MP2016
Senior Secondary - commerce
Saraswati vidhya mandir
Dewas, MP2013
Higher Secondary - All subjects
Saraswati vidhya mandir
Dewas, MP2011
Skills
- Team leadership
- Performance monitoring
- Task delegation
- Employee training
- Process improvement
- Customer relationship management
- Sales strategy
- Cross-functional collaboration
- Data analysis
- CRM management
- Conflict resolution
- Employee motivation
- Client engagement
- Operational efficiency
- Recruitment support
- Leadership skills
- Team supervision
- Leadership proficiency
- Team building coordination
- Knowledge sharing
- Team development strategies
- Microsoft Excel
- Training and Development
- Team performance data analysis
- Communication excellence
- Employee coaching and mentorship
- Employee performance reviews
- Task prioritising
- Team target forecasting
Certification
- I have done my c++ cirtification
Interests
Accomplishments
- Created and developed critical Team policies to consistently exceed quality and production targets.
- Improved reviews by successfully handling customer complaints and implementing monthly staff training.
- Coordinated in db expo CREDAI Event special public and private events.
Timeline
Team Leader
Micromitti
11.2024 - 07.2026
Presales Consultant
Bigul
08.2023 - 07.2024
Assistant Manager
ICICI Bank
12.2020 - 12.2022
Management Trainee
HDFC Sales
07.2018 - 11.2020
Master of Business Administration - MBA
Medi-caps University
Bachelor of Business Administration - B.COM
DAVV
Senior Secondary - commerce
Saraswati vidhya mandir
Higher Secondary - All subjects
Saraswati vidhya mandir