Priyank Lall

Global Regions: North America, Europe, UK, & India

• Lead the global Customer Success organization, overseeing enterprise client engagement, retention, and delivery excellence across multiple international regions.
• Managed a strategic portfolio exceeding $50 million, covering large-scale IT staffing, delivery governance, and global client programs.
• Oversaw and expanded major Fortune 500 enterprise accounts including Wipro, Sutherland, TCS, Birlasoft, LTTS, Tech Mahindra, and UST Global, ensuring service excellence and long-term relationship growth.
• Built and maintained strong business relationships with C-level leaders across these key clients, influencing strategic direction and driving sustained partnership value.
• Designed and executed comprehensive Customer Success frameworks, including onboarding processes, customer lifecycle governance, health monitoring, and retention strategy.
• Directed and aligned Customer Success, Sales, Marketing, and Delivery teams, ensuring synchronized communication, seamless execution, and operational discipline across global programs.
• Led delivery governance, escalation management, and quality assurance for large enterprise engagements, ensuring SLAs, KPIs, and compliance requirements were consistently met.
• Developed scalable, standardized workflows and global operating models to strengthen efficiency, improve customer satisfaction, and support organizational growth.
• Conducted executive business reviews (EBRs), presented performance dashboards, and provided strategic insights to maintain alignment with enterprise objectives.
• Leveraged customer analytics, market intelligence, and competitive insights to refine service offerings and support long-term business strategy.
• Promoted a high-performance, customer-centric culture by mentoring cross-functional teams and fostering collaboration across global operations.