Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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PRIYANK OZA

MUMBAI

Summary

Seasoned Customer Experience Advisor with background in providing top-notch customer service, managing client relationships, and implementing customer support strategies. Skilled at analyzing customer feedback to improve products and services while fostering strong customer loyalty. Notable strengths include problem-solving skills, conflict resolution abilities, and communication acumen. Previous work has resulted in significant improvements in customer satisfaction levels and repeat business growth.

Overview

5
5
years of professional experience

Work History

Customer Experience Advisor

TELEPERFORMANCE CANADA
Toronto
08.2019 - 09.2020
  • Provided customer support by responding to inquiries and resolving complaints in a timely manner.
  • Developed strong relationships with customers through active listening, empathy, and problem-solving.
  • Conducted research to identify solutions to problems and utilized available resources to provide accurate information and a customized experience based on their individual needs.
  • Gathered feedback from customers regarding their experience with the product or service offered.
  • Analyzed customer data to gain insights on how to improve customer satisfaction levels.
  • Collaborated with other departments, such as sales, marketing, and technical operations, to ensure customer expectations were met.

Financial Planning Intern

Harry Financial Services
Toronto
06.2017 - 07.2018
  • Conducted research on financial planning topics and trends to inform client strategies.
  • Prepared detailed reports for clients outlining their current financial situation and future projections.
  • Developed financial plans that incorporated budgeting, taxes, investments, retirement savings, and estate planning.
  • Analyzed investment portfolios to ensure optimal performance and compliance with regulatory requirements.
  • Provided guidance to clients in making sound financial decisions based on individual goals and risk tolerance.

Research Analyst

Datamatics Financial Services LTD
Mumbai
08.2015 - 06.2016
  • Conducted market research and analyzed data to identify trends, opportunities, and potential risks.
  • Assisted with special projects related to research data collection and analysis when needed.
  • Analyzed data collected from various sources using web research and market research, fulfilling client requirements.
  • Enhanced computer skills through Microsoft Word, Microsoft PowerPoint, and Microsoft Excel.
  • Utilized CRM software for data consolidation and validation.
  • Analyzed, monitored and reported on data quality metrics such as completeness, accuracy, consistency and timeliness.

Education

Post Graduate Certificate - Project Management

The Humber Polytechnic
Toronto, ON, CANADA
04-2018

Post Graduate Certificate - Financial Planning

The Humber Polytechnic
Toronto, ON, CANADA
04-2017

Bachelor of Commerce - Accounts And Finance

Thakur College of Science And Commerce
Mumbai, MH, INDIA
04-2015

Skills

  • CRM Software
  • Call center experience
  • Complaint Handling
  • Feedback collection
  • Experience optimization
  • Policy improvement
  • Customer Service
  • Computer Skills
  • Report Generation
  • Order documentation
  • Customer needs assessments
  • Calm and Professional Under Pressure
  • Conflict Mediation
  • Employee Coaching
  • Teamwork skills

Affiliations

WORKOUT, COOKING, HIKING

Languages

Gujarati
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Customer Experience Advisor

TELEPERFORMANCE CANADA
08.2019 - 09.2020

Financial Planning Intern

Harry Financial Services
06.2017 - 07.2018

Research Analyst

Datamatics Financial Services LTD
08.2015 - 06.2016

Post Graduate Certificate - Project Management

The Humber Polytechnic

Post Graduate Certificate - Financial Planning

The Humber Polytechnic

Bachelor of Commerce - Accounts And Finance

Thakur College of Science And Commerce
PRIYANK OZA