Summary
Overview
Work History
Education
Skills
Awards Attainments
Corresponds Address
Personal Information
Languages
Hobbies and Interests
Timeline
Generic

Priyank Sharma

Ghaziabad

Summary

Seeking senior-level assignments in the field of Banking, Call-Centre Operations, Customer Service, B2B/B2C & E-Commerce/Business Development/Sales and Client Relationship Management in an organization of repute. A competent professional with more than 15th Years of experience in Vendor Management Sales, Operation, Customer Service, e-commerce sales, B2B, B2C, and Team Management, Call Centres. Currently associated with India’s largest growing bank YES BANK LTD. Demonstrated skills in sales maximization, Outbound Experience, profit maximization, and market share expansion along with the creation and implementation of sales & marketing plans, business development, sales promotion, service delivery & backend management. Exploring & developing new markets for promoting the products; conducting competitor analysis by keeping abreast of market trends & competitors to achieve market share metrics. Ability to manage and complete projects to the highest standards meticulously and within specified deadlines of the work. Possess good communication and presentation skills.

Overview

17
17
years of professional experience

Work History

Manager and Sales Manager Product & Portfolio

YES BANK Limited
01.2022 - Current
  • Working on the development of new sales channels, managed multiple accounts, and conducted professional market research to identify industry trends and market situations
  • Managing a sales team, trained, and supervised multiple Sales Representatives, and oversees the implementation of new sales programs
  • Creating new digital marketing campaigns and plans, monitored, and analysed competition, completed weekly and daily reports, and pro-actively participated in team meetings with the Sales Managers and Executives
  • Deploying sales resources to capitalize on the available market potential
  • Assisting the sales team in solution development and product design
  • Analysing the latest marketing trends and tracking competitors' activities and providing valuable inputs for fine-tuning sales & marketing strategies
  • Report Analysis & Review Presentation
  • Monitoring the performance of team members to ensure efficiency in operations including meeting of individual & group targets/KPIs
  • Taking care of the Backend team, Customer service & service delivery
  • Discussing & Coordinating with WFH & WFO both teams for their best delivery
  • Completely responsible for span & floor escalation matrix also internal audit parts.

Assistant Manager (Axis Bank - Operation & Sales)

Teleperformance Global Services Pvt. Ltd.
- 01.2022
  • Implementing process KPI & KRA sales targets and achieving them in a given time frame thereby enhancing existing clientele
  • Completely responsible for span along with team performance as per desire shifts/months
  • Building brand focus in conjunction with operational requirements and ensuring maximum brand visibility and capturing optimum market shares
  • Devising and implementing competent business strategies to market a wide range & achieve pre-set sales & profit targets
  • Conceptualizing & implementing strategies for acquiring business from clients and utilizing potential of existing accounts
  • Exploring opportunities and deploying sales resources to capitalize on the available market potential
  • Analysing latest marketing trends and tracking competitors' activities and providing valuable inputs for fine tuning sales & marketing strategies
  • Report Analysis & Review Presentation
  • Monitoring the performance of team members to ensure efficiency in operations including meeting of individual & group targets/KPI
  • Taking care of Backend team, Customer service & service delivery
  • Taking care calling data part & coordinating with the dialler team for the same to ensuring for smooth planning
  • Discussing & Coordinating with WFH & WFO team for their best delivery
  • Completely responsible for span & floor escalation matrix as per desire shift
  • RTM Monitoring (Sending all performance report to the Management as well as client on Hourly basis).

Assistant Manager (VD2H - Operation & Sales)

Insight Customer Call Solution LTD., Delhi
- 12.2018

Group Leader (India mart - Operation & Sales)

ISON BPO INDIA Pvt. Ltd., Noida
01.2016 - 03.2017

Assistant Manager (E.com Operation & Vendor Management)

Change Your Boss Services Pvt. Ltd., Noida
04.2012 - 03.2015

Team Leader (Times Jobs - Operation & Sales)

I-Energizer Pvt. Ltd., Noida
03.2011 - 04.2012

CSA + Team Leader (Operation IDEA Inbound)

Spice BPO Services, Noida
01.2007 - 02.2011

Education

MBA - Operation sales & marketing

Welingkar Institute of Management Development & Research
01.2024

B.Com. -

M.J.P Rohilkhand University
01.2005

12th -

01.2002

10th -

01.2000

Skills

  • Business Development
  • Operations Management
  • Strategy Planning
  • Customer Service
  • Client Relation Management
  • Vendor Management
  • Training & Development
  • Team Management
  • Sales & Marketing
  • HR Hiring & Planning

Awards Attainments

  • Promoted as Sales Manager in the month of Oct.23
  • Excellent Sales Manager in the month of February, March, June, August, September, October’13 in CYB.
  • Best performance in the month of August ‘16 in ISON.
  • Best Team Manager in the month of October to Dec.’17 in ICCS.
  • Best Assistant Manager of July & Aug.18 in ICCS.
  • Best Assistant Manager from Nov.19 to Feb-20 in TP.
  • Initiated and successfully implemented “PROJECT LAKSHYA” to improve the Sales - Quality Scores of agents falling below targets.

Corresponds Address

C12-906 Prateek Grand City, Siddharth Vihar, Ghaziabad, 201009

Personal Information

  • Date of Birth: 01/09/85
  • Nationality: Indian
  • Marital Status: Married

Languages

English & Hindi

Hobbies and Interests

Playing & Watching Cricket & Cooking

Timeline

Manager and Sales Manager Product & Portfolio

YES BANK Limited
01.2022 - Current

Group Leader (India mart - Operation & Sales)

ISON BPO INDIA Pvt. Ltd., Noida
01.2016 - 03.2017

Assistant Manager (E.com Operation & Vendor Management)

Change Your Boss Services Pvt. Ltd., Noida
04.2012 - 03.2015

Team Leader (Times Jobs - Operation & Sales)

I-Energizer Pvt. Ltd., Noida
03.2011 - 04.2012

CSA + Team Leader (Operation IDEA Inbound)

Spice BPO Services, Noida
01.2007 - 02.2011

Assistant Manager (Axis Bank - Operation & Sales)

Teleperformance Global Services Pvt. Ltd.
- 01.2022

Assistant Manager (VD2H - Operation & Sales)

Insight Customer Call Solution LTD., Delhi
- 12.2018

MBA - Operation sales & marketing

Welingkar Institute of Management Development & Research

B.Com. -

M.J.P Rohilkhand University

12th -

10th -

Priyank Sharma