Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Additional Information
Work Availability
Timeline
Volunteer
Priyank Srivastava

Priyank Srivastava

Assistant Manger CPC Operations
Varanasi

Summary

With Over 6+ years of Extensive experience in banking operations and team management, proficient in leading a high-performing team and improve processes that ensure efficient and accurate processing of transactions, regulatory compliance, and customer service

Overview

8
8
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Assistant Manager

Utkarsh Small Finance Bank
03.2022 - Current
  • Knowledge of all forms of KYC acceptable for Savings, HUF, Proprietorships, Partnerships,
  • Accounts of Companies, TASC,OD Accounts etc., and keeping myself up to date by reading new bank circulars
  • Maintaining accurate records of transactions and balances, monitoring account activity, and updating account information results in reliable, efficient, and responsive customer service that will help retain existing customers and attract new ones
  • Responsible for handling inquiries and complaints from customers regarding their accounts; Proven ability to effectively handle customer complaints and ensure crises are resolved in the organization;
  • Perform RCA for complaints and provide end-to-end solutions
  • Internal Audit observation response for Customer Service request TAT Delay Share monthly FTNR report with branches and conduct the Branch training to reduce FTNR
  • Verify and authorize inputted records and documentation, ensuring that all data is accurate, complete, and meets organizational standards
  • Test new and modified projects and processes to ensure they meet business requirements and are fully functional with UAT Testing
  • Collaborating with various stakeholders and managing cross-functional teams
  • Ability to communicate effectively and develop positive relationships with colleagues and clients
  • Providing support for effective teamwork and governance.

Sr. Executive

Sahara India
06.2018 - 02.2022
  • Preparing day-to-day reports, managing budgets, and meetings, maintaining statistical and financial records, receiving and responding to approvals and notifications
  • Acts as a catalyst in driving business growth and building strategic relationships
  • Proven ability to effectively handle customer complaints and ensure crises are well resolved in the organization
  • Coordinating with regional and zonal offices to develop and implement business strategies of region and zonal office regarding Financial & NON-Financial Business Development
  • Worked to Support the senior staff with the day-to-day task trained front line sales/business team helps them to generate Business
  • Focusing on Team achievement

Trainer and Team Leader

LeEco System Technology India
09.2016 - 05.2017
  • To conduct monthly full reviews and tracking of store training to ensure consistency between different areas, targets, and deadlines for training and development are met, feeding back to senior store management and HR & Training Manager on progress
  • To coach and mentor store employees, to drive their performance and increase their business knowledge within the store as a whole
  • Deliver classroom training, including orientation for new ISD(In shop demonstrator) and retail frontline staff, Develop and train new ISD and newly promoted ISD(In shop demonstrator).

Sales Engineer

Videocon Group
08.2015 - 09.2016
  • Prepare and deliver technical presentations that explain products or services to Dealers and prospective customers and retailers
  • Collaborate with sales team to understand customer’s requirements and provide proper services to customers (experience with team handling)
  • To coach and mentor District Managers, Store Managers, and all other relevant Retail Employees and sales team to drive their performance and increase their Product knowledge within the specified region/district.

Education

B.Tech - Electronics and Communication

UPTU Pranveer Singh Institute Of Technology
06.2011 - 06.2015

Intermediate -

CBSE Kachhawa Christian School
07.2010 - 06.2011

CBSE Kachaawa Christian School
07.2008 - 06.2009

Skills

    AML/KYC – DVU – Banking Operations – Training & Development – Risk Assessment

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Accomplishments

  • Achieved trophies and certificates for exhibiting remarkable performance during the month of dec-22
  • Initiate the new ventures of Sahara India (i.e.Edunguru & Winds) Successfully
  • Received recognition from Sahara India for Outstanding Performance in the year 2018-19
  • Appreciated for hiring new ISD (in shop demonstrator) and training them and achieving consistentgrowth in business in LeEco India Pvt
  • Ltd
  • Received recognition from Videocon Group for Outstanding Performance in the year 2015-16
  • Strongly lead the sponsorship team during college fest ignitia 2012-13, 14.

Software

CRM Tools ,CBS

Ms office MS PowerPoint, Excel, Word

C Programming ,Embedded System, Robotics &Embedded C PLC & SCADA

Additional Information

Personal Profile-

Father Name :Mr.Umesh Srivastava

Date of Birth :01st APRIL,1995

Languages known :English, Hindi

Address :H.No-80,Bhikharipur ,Rajatalab, Varanasi, U.P.


Declaration-

I hereby declare that all the information mentioned above is true and correct to the best of my knowledge.


Date:

Place: Varanasi (Priyank Srivastava)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager

Utkarsh Small Finance Bank
03.2022 - Current

Sr. Executive

Sahara India
06.2018 - 02.2022

Trainer and Team Leader

LeEco System Technology India
09.2016 - 05.2017

Sales Engineer

Videocon Group
08.2015 - 09.2016

B.Tech - Electronics and Communication

UPTU Pranveer Singh Institute Of Technology
06.2011 - 06.2015

Intermediate -

CBSE Kachhawa Christian School
07.2010 - 06.2011

CBSE Kachaawa Christian School
07.2008 - 06.2009

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Priyank SrivastavaAssistant Manger CPC Operations