Priyank Srivastava
Varanasi
Summary
Banking operations specialist with 7+ years of experience in retail asset operations and liabilities operations. Expertise in customer service request processing, automation workflows, and system integration operations, proven track record in implementing process automation, and enhancing operational efficiency specializing in compliance, risk management, and process optimization. Adept at supporting internal audit functions, executing governance frameworks, and ensuring adherence to regulatory requirements.
Overview
10
10
years of professional experience
Work History
Deputy Manager II (Asset’s Operations)
ICICI Bank
Mumbai
12.2023 - Current
- Designed and implemented automation workflows for proactive customer communication, achieving end-to-end automated letter generation.
- Spearheaded automation of customer communication for 600,000 retail accounts, improving traceability and delivery accuracy.
- Managed inquiries and complaints related to loan accounts, resolving customer issues effectively.
- Prepared drafts of audit findings with recommendations addressing turnaround time delays in customer service requests.
- Verified and authorized input records, ensuring accuracy and compliance with organizational standards.
- Automated loan closure transaction processing in FinnOne system, significantly reducing operational errors.
- Collaborated with stakeholders to enhance teamwork and governance initiatives.
- Facilitated clear communication to improve collaboration across departments.
Assistant Manager (Liabilities Operations)
Utkarsh Small Finance Bank
Varanasi
03.2022 - 12.2023
- Maintained up-to-date knowledge of KYC requirements for various account types, including Savings and Partnerships.
- Ensured accurate transaction records and balances to deliver reliable customer service.
- Handled customer inquiries and complaints, resolving issues effectively to enhance customer satisfaction.
- Conducted root cause analysis for complaints, implementing end-to-end solutions.
- Responded to internal audit observations related to customer service turnaround time delays.
- Verified and authorized documentation, ensuring compliance with organizational standards.
- Tested new projects and processes through user acceptance testing to confirm functionality.
- Collaborated with stakeholders, fostering positive relationships to support effective teamwork.
Sr. Executive
Sahara India
Lucknow
06.2018 - 03.2022
- Maintained statistical and financial records while preparing daily operational reports.
- Developed and implemented business strategies in collaboration with zonal and regional offices.
- Addressed customer complaints to ensure effective resolution and satisfaction.
- Coordinated approvals and notifications for prompt interdepartmental communication.
Team Leader
Channel Play Limited (LeEco System Tech. India)
Delhi
09.2016 - 12.2016
- Executed monthly evaluations of store technical training, ensuring alignment with targets and deadlines.
- Reported progress regularly to senior management and HR & Training Manager.
- Mentored store employees to boost performance and overall technical product knowledge.
- Facilitated classroom training sessions for new ISD and retail frontline personnel.
- Created development programs for newly promoted ISDs to enhance skillsets.
Sr. Officer
Videocon Group
Delhi
08.2015 - 09.2016
- Delivered technical presentations on products and services to dealers and prospective customers.
- Collaborated with sales team to assess customer requirements and ensure service alignment.
- Coached District Managers and Store Managers to enhance performance and product knowledge.
- Mentored retail employees and sales teams, driving improvements within specified region.
Education
B.Tech - Electronics and Communication
Pranveer Singh Institute Of Technology
01.2015
Intermediate -
Kachhawa Christian School
01.2011
High School -
Kachhawa Christian School
01.2009
Skills
- Team player
- Self-Motivated
- Presentation skills
- Creativity skills
- Good Communication Skills
- Managing multiple assignments
- MS Office
- MS PowerPoint
- Excel
- Word
- CRM
- CBS
- FCI CCM
- C Programming
- Embedded System
- Robotics
- Embedded C
- PLC
- SCADA
- Operating system - Windows 7
- Operating system - Windows 8
Accomplishments
- Achieved trophies and certificates for exhibiting remarkable performance during the month of Dec-22.
- Initiated the new ventures of Sahara India (i.e. Edunguru & Winds) Successfully.
- Appreciated for hiring new ISD (in shop demonstrator) and training them and achieving consistent growth in business in LeEco India Pvt. Ltd.
- Received recognition from Videocon Group for Outstanding Performance in the year 2015-16.
Disclaimer
I hereby declare that all the information mentioned above is true and correct to the best of my knowledge.
Training
- Completed One month of industrial training on I.A.E (industrial automation engineering) PLC & SCADA from Sofcon India Pvt. Ltd.
- Completed One Month summer training on Robotics & Embedded C from Robosapians.
Personal Information
- Father's Name: Mr.Umesh Srivastava
- Date of Birth: 04/01/95
Languages
- English
- Hindi
Timeline
Deputy Manager II (Asset’s Operations)
ICICI Bank
12.2023 - Current
Assistant Manager (Liabilities Operations)
Utkarsh Small Finance Bank
03.2022 - 12.2023
Sr. Executive
Sahara India
06.2018 - 03.2022
Team Leader
Channel Play Limited (LeEco System Tech. India)
09.2016 - 12.2016
Sr. Officer
Videocon Group
08.2015 - 09.2016
Intermediate -
Kachhawa Christian School
High School -
Kachhawa Christian School
B.Tech - Electronics and Communication
Pranveer Singh Institute Of Technology
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