Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Personal Competencies
Affiliations
Languages
Disclaimer
Timeline
Generic
Priyank Swami

Priyank Swami

Ghaziabad

Summary

Dynamic Sr. Technical Support Engineer with a proven track record at DIN Engineering Services LLP, excelling in Adobe Acrobat Sign administration and JIRA project management. Recognized for resolving complex issues and maintaining high customer satisfaction through effective communication and problem-solving skills. Committed to driving operational efficiency and enhancing user experience.

Overview

9
9
years of professional experience

Work History

Sr. Technical Support Engineer

DIN Engineering Services LLP
Noida
03.2024 - Current
  • Provided advanced technical support for global customers using Adobe Sign after Level 1 troubleshooting.
  • Resolved complex issues related to Adobe Sign, API, and integration processes.
  • Analyzed errors and bugs in customer Adobe Sign accounts; raised JIRA tickets for engineering team.
  • Collaborated with Level 1 support team to address queries regarding product updates.
  • Maintained high customer satisfaction by resolving issues promptly and ensuring clear communication.
  • Achieved all key performance indicators (KPIs) through diligent issue resolution and support coordination.

Technical Support Engineer

DIN Engineering Services LLP
Noida
11.2021 - 01.2024
  • Company Overview: Working for Adobe Acrobat Sign Enterprise, Noida
  • Provide expert technical support for global customers using Adobe Sign (Enterprise) product.
  • Managed customer interactions via phone, chat, and web ticket.
  • Handled Nesting for New Hires team and provide Support to build their knowledge on Adobe Sign Product.
  • Ensure high customer satisfaction through effective problem-solving and communication.
  • Working for Adobe Acrobat Sign Enterprise, Noida

Technical Support Consultant

Innova AM Tech LLP
Noida
12.2020 - 10.2021
  • Provided comprehensive IT and desktop support across multiple verticals, including Workspaces by Innova, Innova AM Tech LLP, and Jabra Connect.
  • Managed and resolved technical issues to ensure seamless operations within the organization.
  • Delivered exceptional support services, contributing to overall organizational efficiency.

Technical Support Associate

Teleperformance
Jaipur
01.2020 - 11.2020
  • Provided technical support for North American customers in the Microsoft Process.
  • Handled and resolved issues related to Windows and various software applications.
  • Ensured high levels of customer satisfaction through effective troubleshooting and support.

Customer Support Associate

Cogent-E-Services
Noida
11.2018 - 12.2019
  • Provided customer support services and resolved issues related to the Kent mobile application.
  • Managed technical support for Q-NET machines, Just Dial SMS, and E-Mail processes.
  • Worked in the Customer Care Admin Department, ensuring efficient handling of customer inquiries and issues.

Student Relationship Manager

MentorCell
Noida
01.2018 - 10.2018
  • Counseled students on career paths in Engineering, Management, and Medical fields.
  • Provided guidance and support to help students make informed decisions about their education and career goals.
  • Played a key role in fostering positive relationships between students and the institution.

Graduate Trainee

Videocon Group (Tekcare India Pvt. Ltd.)
Ghaziabad
07.2016 - 11.2016
  • Provided training for service engineers and diploma holders.
  • Assisted the Area Service Manager in overseeing specific areas and corresponding service centers.
  • Contributed to the development and implementation of training programs to enhance service quality.

Education

Master of Technology - Power System Engineering

Sharda University
Noida
01.2016

Bachelor of Technology - Electrical & Electronics Engineering

U.P.T. U Lucknow
Meerut
07.2014

Intermediate - Mathematics

T.S.S. Inter College
Hapur
06.2010

Skills

  • Adobe Acrobat Sign administration
  • Integrations and APIs
  • JIRA project management
  • SQL database management
  • Microsoft 365 administration
  • Networking and desktop support
  • Microsoft applications expertise
  • SAP customer management
  • Microsoft SharePoint administration
  • Power Automate workflows
  • Dynamics 365 solutions
  • Salesforce CRM management
  • Workday administration

Accomplishments

  • Global Adobe Capability Award
  • Adobe Customer Excellence Champion Award

Languages

  • English
  • Hindi

Personal Information

  • Date of Birth: 03/03/94
  • Gender: Male

Personal Competencies

  • Good Communication & Presentation Skills
  • Quick learner
  • Leadership
  • Ability to handle stress at work
  • Team Player
  • Technical Discussion with Self-confident
  • Effective Time Management
  • Cooperative nature

Affiliations

  • Chess player
  • Guitar playing
  • Solo traveler

Languages

Hindi
First Language
English
Proficient (C2)
C2

Disclaimer

I hereby declare that all the statements stated above are true and complete to the best of my knowledge and belief and nothing has been concealed/ distorted.

Timeline

Sr. Technical Support Engineer

DIN Engineering Services LLP
03.2024 - Current

Technical Support Engineer

DIN Engineering Services LLP
11.2021 - 01.2024

Technical Support Consultant

Innova AM Tech LLP
12.2020 - 10.2021

Technical Support Associate

Teleperformance
01.2020 - 11.2020

Customer Support Associate

Cogent-E-Services
11.2018 - 12.2019

Student Relationship Manager

MentorCell
01.2018 - 10.2018

Graduate Trainee

Videocon Group (Tekcare India Pvt. Ltd.)
07.2016 - 11.2016

Master of Technology - Power System Engineering

Sharda University

Bachelor of Technology - Electrical & Electronics Engineering

U.P.T. U Lucknow

Intermediate - Mathematics

T.S.S. Inter College

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Priyank Swami