Priyank Tripathi
Assistant Manager- Customer Service
Gurugram,India
Summary
Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Assistant Customer Service Manager
Thinking Cap Clothing Private Limited- Harfun.in
Gurugram, India
01.2022 - Current
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained and managed customer files and databases.
- Created and enhanced call sequencing flows and scripts to enhance team performance.
Subject Matter Expert
British Petroleum
Pune, India
03.2021 - 12.2022
- Assisted team to work on Salesforce IDP
- Handled Escalation calls to promote customer satisfaction
- Collaborated with management to identify and prioritize new development concepts.
- Worked on Genesys WDE and BP Service now Incident tool to resolve customer escalations.
Customer Service Representative/Resolution Specialist
Amazon Development Center
Pune, India
12.2016 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Collected and analyzed customer information to prepare product or service reports.
Education
Bachelor of Science - Computer Science
Monad University
Hapur 03.2011 - 04.2015
Intermediate - Science
HPIC Ramnagar
Lucknow 05.2006 - 05.2007
High School Diploma -
City Montessori Inter College
Lucknow 03.2003 - 03.2004
Skills
Complaint resolution
Certification
Six Sigma Yellow Belt- Non-credit Specialization
Timeline
Assistant Customer Service Manager
Thinking Cap Clothing Private Limited- Harfun.in
01.2022 - Current
Six Sigma Yellow Belt- Non-credit Specialization
08-2021
Subject Matter Expert
British Petroleum
03.2021 - 12.2022
Customer Service Representative/Resolution Specialist
Amazon Development Center
12.2016 - 03.2021
Bachelor of Science - Computer Science
Monad University
03.2011 - 04.2015
Intermediate - Science
HPIC Ramnagar
05.2006 - 05.2007
High School Diploma -
City Montessori Inter College
03.2003 - 03.2004
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