Overview
Work History
Education
Summary
Interests
Timeline
Generic
PRIYANKA R

PRIYANKA R

Software Engineer
Bengaluru,KA

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Deutsche Bank
  • Worked on Rest API middleware layer interface platform for the client
  • Responsible for troubleshooting stakeholders’ concerns, Monitoring, Tracking and Analysis of various critical alerts in Splunk and Prometheus which are generated from the failed calls to the back-end APIs and reporting the same to the Client on priority
  • Built and maintained SQL queries for extraction of data from oracle database and analyse the same as per requirement
  • At times raise and analyse incidents when Business flow of Applications is disrupted due to technical failures and engage with various team to find the RCA of the issue
  • Responsible for monitoring various client specific tools and dashboards which is necessary for maintaining Business continuity
  • Creating and sharing Knowledge Articles and Documentation for the recurring issues
  • Guiding and mentoring the juniors in the team and made sure they understood and perform the task hassle-free
  • Adopting Agile methodology on blue green deployment model for functionality enhancement
  • Ensuring the weekend and AD HOC activities are performed without any issues.

Tata Consultancy Services
11.2021 - Current

Education

Masters -

Reva University BangaluruVisvesvaraya Technological University
07.2019 - 05.2021

Bachelor of Engineering -

The Oxford College of Engineering
09.2015 - 03.2019

Summary

Technical Support Engineer with over 3.2 years of experience excelling in client-facing roles and resolving

complex technical challenges. Skilled in diagnosing issues and implementing effective solutions, with a strong

commitment to delivering outstanding customer service. Proficient in SQL and experienced in optimizing

workflows to enhance customer satisfaction and drive operational success. Adept at managing multiple priorities

in dynamic, high-pressure environments with efficiency and professionalism.

Interests

SQLLinux/UnixActive ConsoleSplunkNewRelicServiceNowOpen Shift ConsoleAgile Method Grafana PostmanJira

Timeline

Tata Consultancy Services
11.2021 - Current

Masters -

Reva University BangaluruVisvesvaraya Technological University
07.2019 - 05.2021

Bachelor of Engineering -

The Oxford College of Engineering
09.2015 - 03.2019

Deutsche Bank
PRIYANKA RSoftware Engineer