JIRA, Axure, MS Visio, MS Office, MS Excel, Finacle 10, Flexcube
PRIYANKA
Lead Business Analyst
Noida
Summary
Lead Business Analyst with 11+ years of BFSI experience and 8 years in IT Business Analysis. Skilled in requirement engineering, solution design, low-code/no-code platforms, digital transformation, and stakeholder management. Expertise across Retail Banking, Lending, Payments, Compliance, and Core Banking processes. Strong delivery leadership and BA team mentorship experience.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Lead Business Analyst
Newgen Software Technologies Ltd.
10.2025 - Current
- Promoted to Lead BA role for consistent, high-quality delivery, domain expertise, and strong stakeholder engagement.
- Leading multiple implementation teams across enterprise digital transformation initiatives on the IBPS (Low-Code/No-Code) platform.
- Steering the complete BA lifecycle—requirement elicitation, scoping, prioritization, backlog refinement, and user story creation.
- Conducting strategic workshops with CXO-level stakeholders to define transformation objectives and digital roadmaps.
- Ensuring regulatory compliance across onboarding, lending, and payments journeys.
- Overseeing UAT strategies, execution cycles, and production deployment readiness.
- Mentoring junior BAs and establishing best practices for documentation, analysis, and delivery governance.
- Supporting multiple parallel implementations for Sing Finance and ESAF across lending, KYC, and workflow automation modules.
Senior Business Analyst
Newgen Software Technologies Ltd.
06.2022 - 09.2025
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Created dashboards to monitor and track key performance indicators.
- Delivered digital account opening, CKYC/AML integration, lending, and servicing workflows across major BFSI clients.
- Conducted client demos, walkthroughs, UAT coordination, and go-live support.
- Handled CR lifecycle, requirements traceability, and sprint-level delivery management.
- Provided functional guidance to technical teams and ensured alignment between business needs and platform capabilities.
- Contributed to implementations for Sing Finance and ESAF involving onboarding, lending, and operational workflow optimization.
Business Analyst
ICICI Bank Ltd.
10.2021 - 06.2022
- Requirement gathering, workflow design, BRD/FRD creation.
- Supported ADP platform for PL and credit cards.
- Ensured alignment with compliance and operational guidelines.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Business Analyst
Bandhan Bank
03.2021 - 10.2021
- BRDs, FRDs, wireframes, requirement walkthroughs, and UAT coordination.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Project: Deliverable Management System
Business Analyst
IndusInd Bank Ltd.
03.2018 - 03.2021
- Requirement workshops, BRDs, FRDs, change requests, and client demos.
- Participated in Agile ceremonies and defined epics, features, and user stories.
- Projects: Online Account Opening, Gold Loan Application.
Assistant Manager – Operations
Yes Bank Ltd.
12.2016 - 03.2018
- Managed customer service, remittances, account opening, and audit compliance.
- Handled trade, forex transactions, and corporate salary processing.
- Improved customer satisfaction rates by closely monitoring service quality and addressing issues promptly.
Assistant Manager – Retail Branch Banking
Axis Bank Ltd.
06.2014 - 12.2016
- Managed teller operations, RTGS/NEFT, clearing, DD/PO, and HNI portfolio services.
- Conducted ATM audits and implemented process compliance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
PGDBS - Banking & Services
Manipal University
Bangalore06-2014
B.Tech - ECE
TIT&S
Bhiwani05-2012
Skills
Requirement Gathering & Elicitation BRD/FRD/User Stories Gap Analysis
PERSONAL DETAILS
- Place of Birth: Hansi, Haryana
- Date of Birth: 1991-07-17
Software
Timeline
Lead Business Analyst
Newgen Software Technologies Ltd.
10.2025 - Current
Senior Business Analyst
Newgen Software Technologies Ltd.
06.2022 - 09.2025
Business Analyst
ICICI Bank Ltd.
10.2021 - 06.2022
Business Analyst
Bandhan Bank
03.2021 - 10.2021
Business Analyst
IndusInd Bank Ltd.
03.2018 - 03.2021
Assistant Manager – Operations
Yes Bank Ltd.
12.2016 - 03.2018
Assistant Manager – Retail Branch Banking
Axis Bank Ltd.
06.2014 - 12.2016
PGDBS - Banking & Services
Manipal University
B.Tech - ECE
TIT&S