Priyanka

Senior sales coordinator with extensive experience in sales management, client retention, and strategic planning. Proven ability to develop pricing strategies, manage key accounts, and build long-term client relationships that drive business growth. Proficient in communication, staff management, and customer relationship management, with expertise in Microsoft Office, advanced Excel, Google Sheets, and sales forecasting tools. Strong attention to detail and problem-solving skills, excelling in both independent and team-oriented environments.

Key Responsibilities

• Preparation of accurate and timely quotations for company products based on client requirements.
• Management of the end-to-end sales process, including order processing, pricing validation, and delivery coordination.
• Handling orders received through GeM portal, email, and telephonic communication, ensuring correctness of product codes, pricing, and applicable discounts.
• Responding to customer inquiries, calls, and emails, especially in the absence of sales representatives.
• Proactively informing clients about order status, delays, and confirmed delivery schedules.
• Ensuring all customer orders are processed accurately and delivered within stipulated timelines.
• Coordinating with cross-functional departments such as Sales, Marketing, Dispatch, and Finance for smooth workflow execution.
• Maintaining and strengthening client relationships to ensure high levels of customer satisfaction.
• Preparing and sharing dispatch schedules with clients.
• Maintaining systematic records, documentation, and filing systems for sales data and reports.
• Generating and analyzing daily, weekly, monthly, quarterly, and annual sales and project tracking reports.
• Scheduling and coordinating client meetings and sales discussions.
• Managing and resolving customer complaints and service-related issues within defined timelines.
• Providing backend support to the sales team by handling inquiries and coordinating internal processes.
• Assisting in negotiation of contract terms, pricing, and agreements with clients.
• Monitoring order progress and ensuring timely delivery and quality compliance.
• Ensuring effective internal coordination and clear communication with clients and team members.