Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Timeline
Generic
PRIYANKA A

PRIYANKA A

Banking
Bengaluru

Summary

To obtain challenging opportunity in a progressive organization this will allow my skill towards the fulfillment of companies and personal growth.

Highly organised professional with extensive experience in customer service, account management and sales. Proven track record of increasing customer loyalty and satisfaction, leading to higher revenue growth. Expertise in developing long-term client relationships, building trust through effective communication and cultivating meaningful connections. passionate about helping customers by understanding their needs providing solutions and delivering an exceptional customer experience departments to facilitate communication and deliver personalized solutions to customers.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

DEPUTY MANAGER

KOTAK MAHINDRA BANK
06.2023 - 10.2024
  • Make follow-up calls with customers for closure
  • Cross-selling the other products
  • Conducting marketing activities and travel locally to meet new customers as a daily activity
  • Achieve sales targets through direct efforts and by managing a team of business development executives
  • Identify sales opportunities for the CASA products by acquiring new customers and building new relationships
  • Manage business relations with existing customers to increase the depth of existing relationships
  • Ensure timely servicing of leads received and resolution of discrepancies raised during application process
  • Record and track all engagement activities through the CRM system
  • Prepare and ensure implementation of sourcing, activation, implementation, coaching and mentoring plan for the BDEs
  • Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry


Achievements

Fantastic Five contest winner (5 Casa account in 4 Days)

Trinity contest winner (5 Demat account sourcing)



Assistant Manager

Axis Bank Ltd.
10.2022 - 03.2023
  • Increase in Relationship value group product holding and group service
  • Connecting with mapped customers on regular basis
  • Acquiring new accounts (Current and Savings) from branch catchment area
  • Branch daily basis achievements data preparing
  • Activate Accounts opened, UPI Linkage, M0 Balance, Savings balance and increase wallet share of our banking products includes Insurance, Mortgages, UL, SIP, MF etc & manage the portfolio
  • Generating leads
  • Build strong relationship with internal teams to leverage existing relationships from SME
  • Resolving customer's queries and complaint
  • Identify and contact potential market and customers
  • Provide support to the personal banking department when needed
  • Collaborating with other banking professional to ensure high quality client's service
  • Conducted regular ride along with sales staff to review policy and procedure bench sales
  • Familiarizing oneself with all the products and services offered by the company

I PROCESS
08.2021 - 05.2022
  • Sales activities planning, tele-calling and sales opportunities
  • Branch daily basis achievements data preparing
  • Connecting with mapped customers on regular basis
  • Answering and directing calls and mails to the concerned staff members
  • Make follow-up calls with customers for closure
  • Increase in Relationship value group product holding and group service
  • Generating leads

QUESS CROP
07.2020 - 04.2021
  • Sales activities planning, tele-calling and sales opportunities
  • Branch daily basis achievements data preparing
  • Connecting with mapped customers on regular basis
  • Answering and directing calls and mails to the concerned staff members
  • Make follow-up calls with customers for closure
  • Increase in Relationship value group product holding and group service
  • Generating leads

Education

BACHELOR OF COMMERCE -

UNIVERSITY OF BANGALORE
01.2012 - 01.2015

Pre University Board -

Maharani College
01.2010 - 01.2012

Skills

  • Teamwork
  • Business development
  • Customer service
  • Leadership
  • Effective Communication
  • Customer relations
  • Customer relationship management (CRM)

Disclaimer

I hereby declare that the information given above is true to the best of my knowledge.

Personal Information

  • Father's Name: Anthony Celine
  • Date of Birth: 06/20/94
  • Gender: Female
  • Marital Status: Married

Timeline

DEPUTY MANAGER

KOTAK MAHINDRA BANK
06.2023 - 10.2024

Assistant Manager

Axis Bank Ltd.
10.2022 - 03.2023

I PROCESS
08.2021 - 05.2022

QUESS CROP
07.2020 - 04.2021

BACHELOR OF COMMERCE -

UNIVERSITY OF BANGALORE
01.2012 - 01.2015

Pre University Board -

Maharani College
01.2010 - 01.2012
PRIYANKA ABanking