Priyanka Arya

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Handle inbound and outbound calls to assist patients with their OPD consultation needs
• Investigated and resolved customer inquiries and complaints quickly.
• Monitor patient feedback and escalate issues

• Developed and actualized customer service initiatives to decrease wait times.Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
Provided customer feedback to management and identified areas of improvement for products and
services.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Utilized internal software and tools to meet customer needs and resolved issues promptly.
• Solved problems with products and services by providing customers with technical support.
• Maintained up-to-date knowledge of product and service changes.
Developed highly empathetic client relationships and earned reputation for exceeding service
standard goals.