Priyanka B
Bengaluru
Summary
Computer applications professional with 4 years of experience in configuration and testing of applications in healthcare solutions. Served as configuration analyst across solutions and interfaces providing troubleshooting and process expertise.
Overview
4
4
years of professional experience
Work History
Business Analyst
Tech Mahindra
Bangalore
01.2024 - Current
- Providing Tier 2 support for 'Ascension' Project
- Perform Build/Testing/Troubleshooting assignments for Cerner clients using tools such as Powerchart, Bedrock, HNA, Discern Visual Developer, Inboxconfig tool, Scdke tool, Coreeventmanager, Corecodebuilder, Prefmaint, Privmaint, dyndocmgnt.exe, Session Clean Up etc.
- Proficient in builds of Clinical documentation, Patient Lists, Cerner Ambulatory, Message Center, Referral Management and Provider Groups.
- Ensure that the issues reported by the end users are resolved in a timely manner before the Service Level Agreement (SLA).
- Perform 'Regression/Package testing' as per the requirement.
- Driving changes to production environment whenever needed per client requirements.
- Working with the client to define existing or new processes and recommend solutions and improvements.
- Developing test plans and verify plans will accurately validate business requirements.
- Acquired knowledge on Incident Management Process, Problem Management Process, Change Management Process.
- Worked as a Software Quality Assurance Analyst to ensure adherence to standard management processes and maintain high-quality software deliverables.
- Supported as On-call Associate - Provided flexible, on-demand support to meet operational needs during weekdays and weekends
SENIOR ASSOCIATE DELIVERY CONSULTANT
Oracle Health
Bengaluru
06.2021 - 01.2024
- Pre-Populate/Re- Populate & Review Solution Assessments
- Review Quick Wins, Advance wins and Workflow Changes
- Consult with clients on current workflows and configuration, upgrade implications, system changes and enhancements and ongoing system maintenance
- Identify and escalate issues to solution and engagement leadership
- Issue Prioritization Call with client to get the priority of the issues
- Providing Resolution/Alternative on the Go-live, High and Medium priority SRs to ensure the upgrade is moved to GO - LIVE as planned.
- Document all the issues faced by UC and client in the issue tracking list to ensure those can be avoided in the future upgrades.
- Ensure the successful GO - LIVE of the upgrade and provide support for 4 weeks post GO - LIVE.
- Test Script Design: Develop and execute test plan and test script execution and note changes in end user functionality
- Performing Domain Validation, Uptime Testing phase 1, Uptime Testing phase 2 and Regression testing based on the Solution Assessment.
- Required build steps are performed on database and system build changes to maintain performance and enhance functionality on the client system after the code upgrade.
- Edge Testing, Before the upgrades is sent for GO - LIVE, Testing the applications randomly without following any written scripts to ensure the upgrade's quality score is high.
- Continuous defect tracking, Ensuring the SR(Solution Request) logged for any defect is in the closed status within the period of 7 Business days.
- Complete client-specific design, configuration and troubleshooting within appropriate tools
- Trained and mentored associates to maximize team performance.
- Met schedule using excellent planning and coordination skills.
- Required Build Steps ownership for the Project.
- Executed Cross Solution Domain Validation for Many Clients to manage time consumed during Domain Validation Phase.
- Created plans and communicated deadlines to complete projects on time.
- Was Part of Cerner Culture Team and involved in planning many Associate Engagement Activities.
Education
Bachelor of Engineering - Information Science
AMC Engineering College
Bengaluru, KA01.2020
PUC - Science
Jyoti Nivas Pre University College
Bengaluru, KA01.2016
SSLC -
G.V.S School
Bengaluru, KA01.2014
Skills
- Cerner
- USA healthcare domain
- Cerner - PowerChart
- Software testing: manual
- Cerner build - configuration
- Cerner build - implementation
- Cerner - ambulatory
- Cerner - Provider services
- Cerner - Message Center
- Referral management
- Jira/Eservices tool
- Application support
- Incident management
- Consultation and analysis
- Excel
Accomplishments
- Highest Client Satisfaction Score within UC,BLR (CSS 9.3)
- Edge Testing Champion: Logged maximum number of un-scripted SR's for the multiple clients.
- Got Appreciation from Leadership for job Accomplishment within the timeline
- Took Initiatives which helped in the enhancement of the solution and Team
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Telugu
Proficient (C2)
C2
Timeline
Business Analyst
Tech Mahindra
01.2024 - Current
SENIOR ASSOCIATE DELIVERY CONSULTANT
Oracle Health
06.2021 - 01.2024
Bachelor of Engineering - Information Science
AMC Engineering College
PUC - Science
Jyoti Nivas Pre University College
SSLC -
G.V.S School
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