Priyanka B
Bangalore
Summary
To apply the experience garnered in people and client management, and to further add value to the business, to ensure a continuous improvement in the management of process, business deliverables, people, and clients.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
TAX GUIDES PRIVATE LTD.
01.2022 - Current
Joined in 2022
Working as Customer Service Representative for 2 Years
Resolving queries and briefing with solution through Calls and promoting sales based on Insurance
Action Verb + Task or Project + Metric or Result
Training new employees
Trained and mentored 20+ new and existing account executives and interns on solutions selling strategies, customer relationship management, and advanced product knowledge.
Introducing new processes
Improved sales efficiency by leading sustainable adoption of a new CRM tool among 150 sales persons in 6 months; redesigned key sales support workflows.
Developing training documentation
Created onboarding documentation for new interns that was used to onboard 25 employees.
Training programs
Coached 30 summer interns and launched a mentorship program for new joiners in the Berlin office.
-Action Verb + Task or Project + Metric or Result
Customer Service Representative
Big Basket (Innovative Retail Concept Private Limited)
01.2018 - 01.2021
- Joined in 2018.
- Worked as Customer Service Representative for 2 Years.
- Promoted as Escalation Executive in 2021.
- Contributed as temporary OJT mentor for the newbies.
Customer Service Representative
Sightsavers Organization
01.2016 - 01.2018
- Joined in 2016.
- Worked as Customer Service Representative for 2 Years.
- Handled 100+ calls a day with excellent Quality Scores.
Education
Higher Education -
St. Mira's High School
Pre university - undefined
St. Annes College
Graduation - undefined
Anamalai University
Skills
- Effectively communicates instructions, ideas & policies to the Customers
- Empathetic communicative skills to convince the Customers
- Carry team working capability to complete the job within the given threshold
- Computer proficiency
- Communication skills
- Collaboration talent
- Problem-solving abilities
- Teamwork Skills
- Adaptability
Language
English, Tamil & Kannada
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge. Place : Bangalore Name: PRIYANKA.B
Timeline
Customer Service Representative
TAX GUIDES PRIVATE LTD.
01.2022 - Current
Customer Service Representative
Big Basket (Innovative Retail Concept Private Limited)
01.2018 - 01.2021
Customer Service Representative
Sightsavers Organization
01.2016 - 01.2018
Pre university - undefined
St. Annes College
Graduation - undefined
Anamalai University
Higher Education -
St. Mira's High School
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